Lead Infrastructure Software Engineer

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Office hybrid in San Francisco

The Salesforce Industries Infrastructure Engineering team handles the public cloud infrastructure for our services. We design, provision, and maintain the infrastructure throughout its lifecycle. We are responsible for maintaining 99.99% service availability for one of the largest and most trusted cloud platforms in the world.

We are looking for a Lead who will take an active role in the team in implementing our vision to fully automate the infrastructure lifecycle management, including incident remediation and prevention for our SaaS services. If you are passionate about customers' success, providing high-quality SaaS services, creative problem solver, love to automate, and believe that everything can and should be automated, then this is your dream career opportunity.

We are seeking a skilled and thorough individual to join our team. As a Lead Software Engineer, you will be responsible for onboarding new services onto the Salesforce Hyperforce public cloud environment and maintaining the existing ones; ensuring the availability and performance of all our services, systems, and applications. This role requires a deep understanding of Public Cloud system architecture; strong analytical skills to identify potential bottlenecks or areas of improvement.

You will work closely with the Development, Quality, Performance, and Support teams and support multiple sub-clouds within the Industries verticals. The candidate must be a self-starter and possess excellent analytical skills. Passion for security, availability, and prior experience working at or closely with CRM and Cloud Service Providers is a major plus.

• Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e logging, monitoring and alerting)
• Analyze system and application metrics to identify potential performance issues or bottlenecks.
• Design, implement, and maintain monitoring tools and systems to track and report on availability and performance.
• Collaborate with multi-functional teams, including architects, developers, and infrastructure teams, to identify and resolve issues.
• Provide guidance into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Operability and availability
• Develop and maintain monitoring dashboards and reports to provide visibility into the availability and performance of architectural services.
• Participate in capacity planning exercises to ensure the scalability and reliability of our systems and services.
• Conduct root cause analysis for incidents and provide recommendations for improvements.
• Stay updated on industry trends and standard processes related to availability monitoring and performance optimization.
• Continuously raise our standard of engineering perfection by implementing standard processes for coding, testing, and deployment. Document monitoring procedures, configurations, and troubleshooting guides.

• Proven understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery
• Proficiency in designing and implementing sophisticated monitoring and alerting solutions for maintaining 99.99% and higher service availability
• Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available
• Expertise in cloud computing platforms such as AWS, Azure, or Google Cloud Platform is a must.
• Proven work experience as a monitoring specialist, or a similar role
• Excellent analytical and problem-solving skills with the ability to identify and resolve performance and service availability issues
• In-depth, hands-on experience with Linux, networking, server, and cloud architectures
• Proven understanding of network protocols, infrastructure components, and virtualization technologies (Kubernetes preferred)
• A related technical degree required
• 10+ years of experience in Software Development with a focus on service availability and reliability
• 7+ years of experience with large-scale, high-volume SaaS, PaaS, or other cloud provider environments
• Fluency in one or more scripting languages such as Python or Ruby is a must.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Excellent written and verbal communication, able to collaborate and rally support

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