Medical Assistant MA - Lead

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Department

Job Summary

Lead Medical Assistants are critical members of the healthcare team who perform clinical and administrative duties that create an overall positive patient experience. Under direct supervision, Lead Medical Assistants orient, guide and coach new Medical Assistants. The Lead also assists Providers, Nurses, and other care team members by greeting patients, verifying information, assisting in the exam room, prepping patients for a treatment, measuring vitals, performing lab tests and maintaining patient's electronic health records (EHRs). The Medical Assistant is a key staff member for completion of patient care tasks supporting quality outcomes and measures.

Denver Sexual Health Clinic (DSHC) is a fast-paced clinic, strives to provide trauma-informed and gender-affirming comprehensive sexual health services to underserved and marginalized communities. We are looking for an experienced medical assistant (MA) for our full-time lead MA position. In addition to performing the essential MA duties (rooming, phlebotomy, vaccine administration etc), this position is also responsible for 1) orienting, guiding, and coaching new MAs, 2) assisting nurse manager in assessing the MA team productivity and work quality, 3) being a co-lead on monthly mock medical emergency response for DSHC, 4) being a co-immunization program coordinator for DSHC and handling weekly vaccine inventory, 5) assessing, monitoring, and supporting the daily and weekly MA team assignment, 6) monitoring and outreaching patients for family planning appointments, 7) leading Healthy Communities Program clinic support for patients contacting the clinic for general support. Qualities for successful candidate may include good verbal and nonverbal communication skills, strong work ethic, flexibility, teamwork, and attention to detail.

Essential Functions:

• Peer Resource and Training: Coordinate orientation and assist with precepting new Medical Assistants. Provide guidance to assigned MA's related to the most effective work activities, strategic metrics, and improvement. Provide input to the annual evaluations of staff. Collaborate with ACE for teaching Annual Skills Competency and collaborate with Charge RN/Clinic RN for conducting monthly Mock MERs. (20%)
• Patient Intake and Discharge: Greets patients and verifies patient information, completes patient rooming tasks according to guidelines and standard work. Provides written after visit summary, and medication/vaccine information. May provide scripted patient information, assists in scheduling diagnostic testing and follow up appointments Completes documentation accurately and on time. (20%)
• Patient Preparation: Accompanies patients to examine rooms, confirms purpose of visit, and instructs patient on how to prepare for visit; helps patients position themselves for the examination and/or treatment, completes rooming questions and screenings appropriate for patient according to standard work and guidelines. Measures and records vital signs. Administers immunizations and medications as directed; draws blood, prepares patients for examination. (20%)
• In-room Assistance and Laboratory Testing: Assists provider during examinations including but not limited to chaperoning, managing and maintaining sterile field, passing instruments and devices, giving injections, or removing sutures. Prepares laboratory specimens; perform basic laboratory tests; disposes of contaminated supplies. (20%)
• General Office Administration: Answers telephones, performs outreach, returns calls and messages according to provider instruction. Assists providers with clinical in box management as appropriate and according to standard work. (10%)
• Treatment Room and Equipment MaintenancePrepare treatment rooms for patient examinations, keeping the rooms neat, clean and fully stocked with appropriate equipment, prepares instruments for sterilization and transport. Cleans and manages medical equipment and devices according to policy and manufacturer IFU. Monitor the readiness of medical and office equipment; troubleshoots breakdowns and escalates equipment issues according to policy. Inventory and order medical, lab, or office supplies or equipment. (10%)

Education:

• Post High School Diploma or Certificate Program Certificate from a clinical Medical Assistant school Required

Work Experience:

• 1-3 years 1 year Medical Assistant direct patient care experience in an outpatient setting Required and

Licenses:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association Required

Knowledge, Skills and Abilities:

• Ability to remain calm and effective in emergency situations.
• Knowledge of patient rights and laws relative to those rights, such as HIPAA
• Excellent communication skills both written and verbal
• Knowledge of examination, diagnostic, and treatment room procedures, and the ability to use medical equipment and instruments to administer patient care.
• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  
• Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.