Asset & Wealth Management - Marcus by Goldman Sachs - Fraud Intelligence Specialist, Richardson, TX

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Your Impact

In your role on the Marcus Deposits Fraud team, you will be responsible for taking ownership of emerging fraud risks by quickly identifying risky behavior, working with key stakeholders, managing significant fraud events, and escalating when needed. The role requires a high degree of analytical and project management skills, as well as the ability to stay up to date with the latest business and functional developments and risks facing the industry.

Responsibilities

• Analyze data and leverage fraud tools to identify emerging risks, including but not limited to identity theft, credential stuffing attacks, fraud rings, and data compromise situations
• Thoroughly track and document investigations including actions taken during events, to ensure containment
• Perform root cause analysis (RCA) following events and partners with key stakeholders to ensure necessary controls are in place
• Leverage existing tools and processes to collaborate in projects to enable more effective detection and investigation program
• Create, analyze, and monitor trend reports using tools such as Excel
• Become a subject matter expert in the Fraud and Disputes policies and procedures at Marcus
• Support and collaborate with Financial Crimes Compliance (FCC) and Cyber Security teams and provide them with ongoing business support as needed

Basic Qualifications

• Experience working in the Fraud Analytics or Investigations space
• Experience working with various alerting and monitoring tools, navigating and reviewing system logs
• Understands different fraud typologies and industry best practices are in fraud prevention, detection and remediation spaces
• Interest in leveraging data to tell a story, developing remediation plans, and improving business processes
• Able to think holistically, possess curiosity, and can articulate the tradeoff actions may have between risk and impact on the customer experience
• Possess sound methodical judgment, can prioritize conflicting priorities, can derive solutions from ambiguity to meet deadlines, and is willing to take on ad-hoc projects
• Possess strong communication skills and the ability to forge partnerships with internal stakeholders through collaboration
• Problem solving skills, with ability to see the big picture and deliver creative solutions to complex problems

Bonus Skills:

• Experience navigating large data sets (structured or unstructured)
• Basic SQL knowledge
• Experience in performing RCA in complex situations is a plus