Shelter Manager

For 130 years, The Salvation Army of Dane County has offered spiritual ministry, social services, and youth programs to thousands of Dane County residents, without discrimination. We currently serve the most vulnerable members of our community through a wide range of programs, as well as extensive case management services. While we strive to provide compassionate care and a primary goal of all of our programs and services is to improve the life skills and circumstances of those we serve. If you want to help make a difference by serving your community and helping those in need, apply now!

The Shelter Manager manages the overall fixed shelter operations for The Salvation Army of Dane County. Supervises all shelter advocate functions and welfare of shelter guests as well as communicates decisions and concerns with Assistant Director of Social Services.

About the role:

• Adheres to and promotes the philosophy and the mission of The Salvation Army of Dane County Social Services. Ensures adherence to The Salvation Army Code of Ethics and Philosophy of Care.
• Provides supervision for overall operations (including guests, shelter advocates, and programs) of The Salvation Army of Dane County shelter system. Ensures operations are functioning to full capacity and providing necessary services to enhance guest safety and welfare.
• Recruits, hires, orients, manages, and evaluates shelter advocates and provides appropriate training and supervision to ensure that all necessary duties are completed and guests are provided with quality services at all times.
• Ensures shelter programs have necessary supplies and monitors supply budget
• Ensures that the shelter programs are fully staffed during all hours of operation for safety of both shelter staff and guests. Oversees scheduling of shelter staff ensuing staff are in compliance of approved work hours.
• Trains and supervises shelter volunteers. Ensures accurate shelter volunteer statistical information. Communicates needs and/or concerns regarding volunteer shelter staffing with the Volunteer Coordinator and Executive Director of Social Services.
• Handles guest issues, concerns and complaints. Meets with guests on regular basis to make their voices heard in policies and procedures. Ensures guests are complying with program guidelines and oversees guest suspensions/terminations from programs and ensures grievance and appeal process is accessible to guests. Responds to in-house guest grievances.
• Assures guest intakes are completed and statistical information is obtained and entered in a timely manner.
• Networks with other social service providers by attending and actively participating in community meetings on behalf of The Salvation Army Social Services at the Executive Director of Social Services request.
• Assists in setting goals and objectives for shelter programs and implements a plan to reach those goals.
• Available for "on call" emergencies outside of regular business hours if needed.

Education: Bachelor's degree in human services field preferred

Experience: Five years case work experience in a social service agency; management experience preferred.

-OR-

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Must have a valid driver's license with clearance to drive from TSA's insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.