Social Services Manager

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

POSITION TITLE: SOCIAL SERVICES MANAGER

STATUS: REGULAR FULL-TIME / NON-EXEMPT

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

DESCRIPTION:

Administer a variety of programs (Christmas, Social Services, Pathway of Hope, and Volunteers) to meet the physical, social, and spiritual needs of our clients through direct client contact and the supervision of staff and volunteers.

DETAIL:

The Social Services Manager handles all inquiries for assistance through The Salvation Army of Missoula Social Services. Oversees the disbursement of financial and material assistance given. Does basic problem-solving casework and client referral. Creates all paperwork and maintains records of cases/clients. Works with other Social Service agencies to develop inter-agency relationships working within the guidelines of The Salvation Army. Responsible for ordering, disbursing, and maintaining food inventories from other agencies, businesses, and gifts in kind.

REQUIREMENTS:

• High school diploma or GED required.
• BA Social Work or one that complements social work; MSW preferred.
• Minimum of 2 years of experience in Social Work or a related field
• Show an ability to deal with the physical, emotional, and spiritual needs (either through direct assistance or referral) of the client population.
• Collaborative and interactive experience with Missoula County or similar Social Service agencies
• Ability to communicate and interact effectively with a diverse client population.
• An understanding of and willingness to abide by The Salvation Army's mission, philosophy, and practices
• Ability to understand and comply with The Salvation Army policies regarding the disbursement of funding
• Maintain client confidentiality.
• Knowledge of community resources and ability to represent The Salvation Army throughout the community.
• Ability to work efficiently under pressure
• Must have a valid Montana State Driver's license and the ability to pass TSA MVR check and in-house driving test.
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Basic computer knowledge: Excel, Word, PowerPoint, and ability to navigate database applications and use new software programs with basic training.
• Detail Oriented, Self-Starter, and Team Player

ADMINISTRATIVE RESPONSIBILITIES 80%

• Answer and/ or respond to all telephone calls & emails.
• Interview, screen and make appointments for those seeking assistance.
• Prepare client files and records, making copies of all necessary identification and information regarding client circumstances. Maintain current and accurate computer files and statistical data
• Keep an accurate record of funding received and disbursed, monitoring the financial status of all Social Service Programs. Complete monthly reports to DHQ and Accounting.
• Order and maintain food supplies, and plan and implement the preparation of food distribution.
• Coordinate the Seasonal Assistance Program and assist with other seasonal programs, community programs, projects, and office tasks when necessary or requested by the Corps Officers.
• Work with other Corps Social Service caseworkers and network with Social Service Agencies outside The Salvation Army.
• Work independently (and in coordination with Division Headquarters) to develop funding sources and write effective grants for resources to support and expand various programs.
• Responsible for the proper recording, disbursing, and reporting of in-kind donations.
• Supervise volunteers used for food distribution and assistance programs.
• Assist with qualified client families, who meet POH criteria, to receive related case management services.
• Assist with intake and client assessments such as URICA, Client Sufficiency Matrix and Herth Hope Index.
• Assist with supporting caseworkers with the POH program and reporting.
• Attend divisional trainings as required.
• All other duties as assigned.

CASE MANAGEMENT RESPONSIBILITIES 20%:

• Interview social service clients to determine need and eligibility. Provide direct material assistance to qualifying clients with respect to food, clothing, shelter, household items, transportation, information and referral, utilities, and other possible needs.
• Provide case management for clients with long-term needs such as housing assistance, utility assistance, and food bank certification.
• Provide referral services for needs that The Salvation Army cannot meet directly.
• Occasionally drive to community meetings or to collect donations.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to use hand to finger, handle or feel objects, tools, or controls.
• Ability to lift 20 lbs. (usually file boxes) repetitively and occasionally an item up to 50 lbs
• Ability to operate a motor vehicle
• Ability to travel

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

This job description cannot fully express what will be required of the employee in the fulfillment of his/her duties. Each employee is, therefore, responsible for asking questions, suggesting ideas, and being willing to learn new skills. The Salvation Army reserves the right to revise or change job descriptions and/or duties as the need arises.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.