Section Coordinator - Vendor Services
 Texas Tech University | |
 United States, Texas, Lubbock | |
 Dec 04, 2024 | |
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Lubbock Section Coordinator - Vendor Services 39559BR Procurement Services Position Description Coordinates a section in a department that has institutional oversight responsibilities. Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program or departmental project as well as the monitoring of program staff and operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise program staff, volunteers and/or students. About the University Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About the Department and/or College The Procurement Services department includes Strategic Acquisitions, Contract Management, Payment Strategies, Travel Services, PCard Services, Vendor Services, and Business Intelligence and Support Services Procurement Services' mission is to provide excellent customer service while adhering to the highest ethical values in the purchase, receipt, and payment of goods and services in support of the University's mission and goals; to maintain resourceful practices that follow the laws of State of Texas and to maintain and expand vendor relations that enable competitive and diversified vendor sources that will provide the best value to the University. Major/Essential Functions 1. Lead Vendor Onboarding with Precision and Integrity Manage the onboarding process for potential TTU vendors, ensuring their forms are accurate, complete, and fraud-free. Conduct thorough background verifications, including banking and remittance checks, contact information validation, and compliance reviews, all in alignment with the Vendor Services Handbook.
2. Streamline Vendor Integration Across Business Systems
Collaborate in setting up new vendors within key business platforms (Banner, TechBuy, USAS) while maintaining meticulous attention to detail. Ensure compliance with stringent State, Federal, and TTU guidelines throughout the implementation process.
3. Deliver Outstanding Customer Service
Be a trusted partner during every customer interaction-written, verbal, or in-person. Work closely with internal and external business units to promptly resolve inquiries and maintain a high standard of professionalism.
4. Educate and Empower Vendors and Campus Partners
Keep stakeholders informed about compliance, regulatory, or procedural updates. Offer guidance on critical changes, such as banking, payment, or address updates, ensuring smooth transitions and adherence to policies.
5. Respond to Requests with Empathy and Efficiency
Address customer and colleague inquiries within two business days, balancing TTU Operating Policies with customer needs. Serve as a decision-maker who champions both policy integrity and client satisfaction.
6. Innovate for a Better Customer Experience
Continuously seek opportunities to enhance processes and improve customer satisfaction. Be a proactive voice for change that positively impacts vendor and campus interactions.
7. Advocate for Cost-Efficient Payment Solutions
Actively recruit vendors to adopt automated payment methods, reducing operational costs and increasing efficiency.
8. Promote Inclusion Through Vendor Recruitment
Support efforts to recruit vendors from special classifications, such as HUB (Historically Underutilized Businesses) and SBA (Small Business Administration). Help TTU increase engagement with small and disadvantaged businesses to drive meaningful change. Required Qualifications Bachelors degree plus two (2) years related experience; OR a combination of education and/or related experience to equal six (6) years. Preferred Qualifications State and/or Federal procurement certifications in purchasing, accounts payable, contracting, or other procurement functions. Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Occasional Duties Other duties as assigned to assist the department in innovating and exceeding its goals. Does this position work in a research laboratory? No Required Attachments Cover Letter, Professional/Personal References, Resume / CV Optional Attachments Professional License/Certification, Recommendation/Referral, Other Documents Supporting Qualifications Job Type Full Time Pay Basis Hourly Minimum Hire Rate 18.48 Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan. Travel Required Up to 25% Shift Day Schedule Details 8:00 am - 5:00 pm Monday through Friday Grant Funded? No Job Group Office and Admn Wkrs All Other EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. Air Force Specialty Code 3A1X1 Army Military Occupational Specialty Code 42L, 42E Marine Military Occupational Specialty Code 0111, 0101 Navy Enlisted Classification Code 1802, 641X | |