Site Operations Associate

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB DESCRIPTION

The Site Operations Team is responsible for execution and operational excellence for NewBalance.com and NewBalance.ca and ensuring consumers have a positive experience with the brand. The North America eCommerce Site Operations Associate is responsible for executing all digital content for North America and guaranteeing deadlines are met. This role will support the North America Site Operations Manager and partner with the site experience team to determine the front facing consumer experience and the corresponding needs in the back end to support it. This role will become a subject matter expert in the workings of the site and use their detail-oriented mindset to keep projects on task and ensure all deliverables are met on time. To be successful in this role, you will need to collaborate with regional ecommerce team members as well as global direct-to-consumer teams, development, customer care and marketing teams. This position will report to the NA eCommerce Site Operations Manager, part of the North America eCommerce team.

RESPONSIBILITIES

• Champion the consumer through all processes and last touch of all site collateral
• Create and follow the Categorization Dynamic Rules to ensure all product is logically placed in the correct category and provide a consistent experience across the site
• Ensure the Search results and Product Grouping Pages (PGP) produce product that best matches what the consumer is looking for. Improve and perfect the sort order, filters and corresponding attributes so consumers can easily shop the page
• Partner with the site experience team to maximize all aspects of the Product Detail Page (PDP)- set default images to showcase the strongest colorway, execute size charts and improve recommenders
• Partner with site experience, merch and dev to own the execution of product master groupings, review outcome and identify needed improvements for development to improve the experience
• Execute translation for all site collateral so it meets legal requirements and can be utilized on .ca and .com
• Communicate with eCommerce team and Global counter parts around catalogue pushes, code release and product intros
• Maintain detailed documents on all processes, opportunities and KPIs. Be able to train other associates
• Manage, scheduling and tracking of site components to align with brand campaigns and key initiatives
• Collaborate with the Creative and Site Experience Teams to ensure alignment on the creative direction and implementation of onsite marketing content
• Facilitate merchandising of product onsite, including sorting, category creation and implementation
• Manage QA processes to ensure creative executions align with site standards.
• Other duties as assigned

REQUIREMENTS

• Bachelor's Degree or 1-3 years relevant experience in ecommerce, project management, operations or IT
• Passion for the industry is welcome, but more importantly an obsession with interesting and innovative ecommerce and digital retail experiences is desired
• High planning, research and organization skills with the ability to summarize large amounts of content into important key findings
• Ability to think critically, problem-solve and manage the execution of tasks so project timelines are met successfully.
• Enthusiasm for process mapping and improvement; ability to evolve thinking past current state
• Strong communication skills and ability to work cross-functionally
• Proficient PC skills, including MS Office Suite
• Comfortable with Site Metrics and Financials; experience in Google or Adobe Analytics preferred
• Collaborative, action-oriented thinking is a must
• Must be results driven, passionate and accountable
• Salesforce experience is preferred

#LI-SQ1

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.