Rooms Quality Assurance Specialist

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What Were Looking For:

An enthusiastic individual who cares about the guest and team member experience, and who is committed to maintaining our resort property at the highest level of service and safety

Who You Are:

• Has a thorough understanding of Loews Hotels & Co, standards
• Understands the importance of teamwork and interdepartmental communication
• Is a skilled on the job trainer
• Has a high degree of detail orientation
• Prioritizes safety of guests and team members
• Enjoys providing a high level of service in both the front and back of the house

What Youll Do:

• Primary duty is to drive guest satisfaction by maintaining product and service quality standards through the training of the Housekeeping Team.
• Regularly updates and analyzes the QA Dashboard.
• Conduct regular Hostar system compliance inspections and inform housekeeping management of deficiencies and recommended remedies.
• Attend guest room and public area walks with Director of Rooms.
• Conduct random property evaluations to confirm compliance with recommendations.
• Schedule regular meetings with Star Trainers and Managers to review QA Dashboard and inspection findings.
• Ensure the use of standardized training materials is being delivered through Star Trainers through Room Division.
• Create introductory schedules for new GRAs and monitor progress with Star Trainers
• Complete, track and ensure timely submission of training plans for all new hires.
• Support other Rooms Division training.

Your Experience Includes:

• Supervisory experience in the hospitality field is required
• Knowledge of Rooms department operations and standards is required
• Ability to work a flexible schedule to include weekends and holidays is required
• Knowledge of OSHA safety is required
• Effective training skills is required
• Prior experience in hospitality Housekeeping and/or Front Office is preferred
• Understanding of skill-based training and assessment is preferred
• Bi-lingual language skills is preferred
• Star Trainer certified is preferred

Who Youll Work With:

• A talented group of Rooms Division Team Members to include: Guest Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Dispatchers