Implementation Specialist I

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC is seeking an Implementation Specialist to support the management of a large demand response program in Oklahoma City and surrounding area. This position is responsible for helping facilitate program outreach, managing the enrollment process and customer support before, during and after demand response events. These efforts will be executed while communicating by phone and email with Trade Allies (TAs) and customers to seek additional information about enrollment, curtailment or post event analysis. The Implementation Specialist will be responsible for communicating updates to relevant stakeholders at each phase, remove barriers as needed, and project manage each curtailment from advanced warning to end of season evaluation.

• Work with program staff to actively manage multiple projects through the entire lifecycle in various stages.
• Support customers and TAs in understanding, completing, and submitting required paperwork and relevant supporting documentation.
• Review incoming project submittals on a regular basis to determine eligibility and request missing information as needed.
• Provide outstanding customer service, utilizing excellent communication skills and positive attitude to work with detailed requests from customers, client staff, and internal team members.
• Daily utilization of a MS Dynamics CRM tracking system.
• Support marketing, business development, engineering, and other cross functional teams as needed through reporting, research, information follow-up, training, etc.
• Provide general program information to inquiries received through program inbox and call center with excellent written and verbal communication.
• Ensure all inquiries and incentive payments are processed in a timely and accurate manner.
• Facilitate lessons learned and process improvement meetings amongst the stakeholders to promote best practices and work through challenges as a team.

Required

• Residency in Oklahoma City, OK or surrounding area
• Eligibility to work in the United States
• Bachelor degree OR 2 years of applicable work experience

Desired Skills and Experience

• Experience with processing complex projects as either a project coordinator or project manager.
• Self-driven and a team player with established critical thinking, analytical, and problem-solving skills.
• Strong teamwork skills that include highly effective communication in-person, over email, and over the phone.
• Ability to work independently and collaboratively with a team and customers.
• Strong preference for candidates with professional working proficiency or higher in Spanish.
• Attention-to-detail to ensure project submittals meet the clients' criteria for eligibility and completeness.
• Experience working with a CRM system to manage data and create reports.
• Ability to contribute to multiple projects simultaneously with demonstrated attention to detail.
• Excellent time management skills including the ability to monitor and manage project progress.
• Ability to coordinate, schedule and conduct team meetings professionally.
• Ability read and monitor performance metrics to support program goals.
• Experience promoting process optimization and automation.
• Awareness and familiarity with Oklahoma demand side management landscape, related regulatory requirements, and key players.

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.