FI Program Manager

The Family Support Center
tuition reimbursement, 401(k), retirement plan
United States, New York, New York
Jan 11, 2025
Description FI Program Manager The FI Program Manager manages a caseload of individuals receiving Self Directed Services from CFS Self Directed Supports. This position is responsible for oversight of all program regulations set forth by OPWDD for the various Self-Directed services. Key Responsibilities Responsible for a caseload of individuals receiving Self Directed Services. Participate in Life Plan reviews and team meetings to represent the FI agency and ensure compliance and satisfaction. Liaison between the families, staff, brokers and the agency departments of Finance, HR and Payroll. Request, receive, review, and ensure compliance of all required documents to justify self-directed services such as Life Plans, LCED, DDP2, Justification forms, Staff Action plans. Review invoices and employee time and approve once quality and program standards are met. Review staff action plans, monthly notes and broker invoices and approve once quality and program standards are met. Meet regularly with Brokers to ensure that they are meeting the needs of the individuals/families and agency guidelines. Identify and report any compliance or quality issues. Communicate regularly with individuals/families to promote satisfaction with the services. Perform other related duties as assigned. Competencies Strong interpersonal skills. Excellent communication skills, including professional written material and verbal presentations. Detail-oriented with a keen attention to detail. Ability to complete tasks with minimal supervision. Good knowledge of regulations and laws. Multitasking abilities and the capacity to juggle multiple tasks under pressure. Computer literacy. Good problem-solving, analytical, and decision-making skills. Highly organized with strong planning and organizational capabilities. Ability to build partnerships and work collaboratively with others to meet shared objectives. Strong customer focus and ability to work effectively with internal and external stakeholders. Competent in working independently, taking initiative, setting priorities, and seeing projects through to completion. Demonstrated interpersonal and presentation skills for frequent contact with individuals with intellectual and developmental disabilities, their families, and co-workers. Demonstrates a positive attitude, integrity, and social/cultural awareness and sensitivity. Education and Experience Requirements BA/BS in health or human services field required 2+ years' experience with supporting individuals in the OPWDD system 1+ year experience with Self-Directed supports/services Strong understanding of OPWDD rules and regulations and proficiency in Microsoft Office application are required. Experience with EVERO and Adobe Sign preferred. The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a diverse group of people making a difference in the lives of the people we serve, apply today! Salary and Benefits 60,000-$65,000 per year Comprehensive Benefits Package offering medical/hospitalization, dental, vision. Short- and Long-Term Disability 401(k) Retirement plan; generous time off benefits. Tuition Reimbursement Opportunity for career growth. Professional development opportunities. Qualifications Behaviors Innovative - Consistently introduces new ideas and demonstrates original thinking Functional Expert - Considered a thought leader on a subject Leader - Inspires teammates to follow them Enthusiastic - Shows intense and eager enjoyment and interest Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Dedicated - Devoted to a task or purpose with loyalty or integrity Motivations Peer Recognition - Inspired to perform well by the praise of coworkers Self-Starter - Inspired to perform without outside help Goal Completion - Inspired to perform well by the completion of tasks Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Education Bachelors of Health Administration (preferred) Bachelors of Human Services (required) Experience 2 years: BA/BS in health or human services field required Minimum of two (2) years' experience with supporting individuals in the OPWDD system Minimum of one (1) year experience with Self-Directed supports/services Strong understanding of OPWDD rules and regulations and proficiency in Microsoft Office application are required. *Experience with EVERO and Adobe Sign preferred. (required)