Broadcast Infrastructure Technician

SiriusXM Radio, Inc.
United States, New York, New York
Jan 18, 2025
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How you'll make an impact: As a Broadcast Infrastructure Technician at SiriusXM Headquarters, you are in a front-facing role where you provide first line technical support for SiriusXM's Broadcast and IT Systems, Studio personnel and Remote Users. You will be a key player contributing to our 100% On-Air uptime goal by utilizing your troubleshooting skills, knowledge, and experience to support the Broadcast facility and Flagship studios of the Sirius XM Headquarters. Project work is an important aspect of the role, helping to improve workflows and increase our level of technology. You will be an active contributor and implementer of Sirius XM Broadcast Projects and will have the opportunity to lead projects. What you'll do: This is a shift work position in a 24/7 facility. During your shift you will review systems operations logs, install software and firmware updates to a range of broadcast specific hardware and IT based workstations and servers- both physical and virtual. You will assist and troubleshoot technical issues for both in-house and remote studio users. You will address networking issues that are local or across sites. Using your troubleshooting abilities, you will isolate and resolve the issues or escalate to subject Matter Experts (SMEs) via escalation procedures. In addition to troubleshooting, you will ticket issues and communicate status to management and affected teams. What you'll need: Minimum 5 years of hands-on technical experience in broadcast or media content creation facility College degree in a technical discipline or equivalent military or industry experience. Knowledge of standard MS office suite, Visio and AutoCad Willingness to take initiative and to follow through on projects Strong communication and organizational skills Work independently and in a team environment Project professionalism in all forms of communication Ability to multi-task and shift priorities Must be able to lift and carry up to 50 lbs and be comfortable on a ladder Must be able to work on-site and all shifts required in a 24x7x365 broadcast and production facility (i.e., days, nights, weekends, holidays) Must have legal right to work in the U.S. Technical Experience IT experience in the provisioning, supporting, and maintaining of endpoint and server hardware and software. Diagnose and address endpoint issues for users that are both remote and local. Incident ticketing and management using ServiceNow Configuration and support of Windows and Linux server operating systems Virtual infrastructure/computing support at the direction of Tier 3 staff. Experience in working within a data center environment In depth knowledge of Windows and Apple OS, including MS Office, Office 365, and Adobe Creative Cloud products. Understanding and troubleshooting of data network routers, switches, firewalls, and circuits using Splunk, Solarwinds, Wireshark or similar tools CLI management and scripting experience a plus Installation, configuration, and support of varied broadcast/production software Digital and IP-based audio/video routing, playout and recording systems Installation and deployment of systems, networks, and structured cabling within a broadcast facility Broadcast consoles and related studio equipment fault diagnose experience. Familiarity with satellite downlink operations and hardware support Ability to diagnose, detect and isolate equipment faults by equipment log review and analysis of signal flow documentation Ability to read and create schematics and data flow documents (AutoCAD/Visio) Knowledge of configuration of Telos, LAWO, Evertz, and other media encoding devices is a plus At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $67,000 to $95,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2024-11-16