Sr. Hotel Operations Manager - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Sr. Hotel Operations Manager, you will provide support to the Director of Hotel Operations with direction and leadership for the Front Desk team as well overseeing the Front Services, and Retail team. You will own the execution of functional strategy and the operational direction. Ensure high customer satisfaction and an exceptional guest experience. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

THE DAY-TO-DAY:

• Works closely with the VP and Director of Hotel Operations to carry out plans and strategies for the hotel's daily operations.
• Leads the front desk team in following procedures, policies, training, schedules, and rules to make sure everything runs smoothly.
• Focuses on keeping the front desk team engaged and motivated, using coaching, training, rewards, and opportunities for growth.
• Leads the team to ensure guests have a great experience at the front desk, always meeting the company's service standards.
• Handles hiring, training, and managing the front desk staff, ensuring the department runs efficiently.

THE IDEAL CANDIDATE:

• Possesses abachelor's degree in hospitality or at least 4 years of experience in the field.
• Hasat least 2+ years of management experience in a hospitality environment
• Preferably, experience working with unionized teams.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time-off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19522

Pay Range:

The typical pay range for this role is:

Minimum - Maximum

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!