Associate Director

Lubbock

39700BR

TTU K12 Operation Support

Position Description

Performs administrative duties in the management and coordination of a large specialized project and program. Under general supervision, performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, paraprofessional or professional staff members.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Managing quality and quantity of tasks and productivity. Organize tasks, projects and tasks to accomplish departmental goals. Collaborate with team to develop and interpret organizational goals, policies and procedures. Ability to work with internal, external clients on systems. Demonstrate self-reliance and resourcefulness in dealing with vendors and systems. Industry relevant production experience. Knowledge of business practices. Information technology system understanding.
• Project Management: Proactively develop project management to facilitate planning, training, communication, tracking, execution, and follow-up. Manage and coordinate projects with other departments using independent judgment and critical thinking. Understand and apply established policies and procedures to attain specified goals.
• Administrator for multiple learning and administrative systems. Demonstrate logical and technical expertise in developing process and system flows. Coordinate and monitor the work of various departments involved in implementation of systems and ensure system quality. Understanding of student information systems and learning management systems. Ability to master settings and work with IT department to ensure ease of use for students. Understanding of Marketing processes. Supervisory skills.
• Customer Service and Support: Operations recognizes that quality customer service is a critical factor in the organizational mission. The Operations Team strives for first contact resolution on all transactions, where possible. Utilize active listening skills (and continue to improve upon) to understand all customer requests. Maintain a positive approach in handling customer issues. Is skilled in refusing customer requests while presenting alternative solutions and offering unsought suggestions for improving efficiency. Utilize established systems to handle and resolve customer issues. Document all customer issues for tracking and reporting purposes. Escalate customer issues following proper procedures established by the business and establish customer expectations of follow-up and completion of issue. Follow-up as needed for all open customer requests. Strive to continuously improve upon operating policies, methods and procedures.
• Research, Documentation, and Training: Improve department processes and workflow. Assist team with documentation of process work flow. Assist Director of Technology Support to develop training documents for Staff, Teachers, Students. Research emerging educational technologies, support Pilot Program initiative, and assist with testing and implementation of new technologies.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field. Four years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

• Experience with the use of a wide assortment of computer applications and educational technology Ability to readily learn and manage educational software and digital multimedia applications Ability to readily learn and manage technologies used for lecture capture and/or delivery Ability to meet deadlines Ability to assist customers verbally or in writing. Ability to develop processes and procedures to improve customer experience.
• Higher education experience related to distance education/online learning. Demonstrated knowledge of state, federal, and international regulations as they relate to K-12 and Higher Education. Legal research and policy analysis experience. Professional writing experience with documents such as communique's, white papers, guidelines, procedures, handbooks, or other. Project management experience with diverse teams. Operational knowledge of collaborative digital tools.
• Advanced degree preferred qualification, such masters or post-bachelors work in fields such as Marketing, Educational Technology, Instructional Design, Online Learning, Communication, Graphic Design, Information Technology or a related field. Ability to manage clients in support of academic standards.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

The following must accompany the application:

• Resume/CV
• Cover Letter
• Professional/Personal Reference

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Minimum Hire Rate

4186.00

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

First line Managers

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.