Business Coordinator

Lubbock

39699BR

TTU K12 Operation Support

Position Description

Performs coordinative work in the business or administrative operation of a specific department or college. Responsibilities involve the coordination and supervision of the various functions and aspects of a department as well as the monitoring operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise staff or student assistants.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Customer Support: Document and support internal and external customer technical issues. Escalate issues as needed. Coordinate with Information Technology, department heads, managers, supervisors, vendors, and others, to identify system needs to better support our customers.
• System Management: Subject matter expert (SME) on Learning Management System (LMS) and other critical systems. Collaborate with Information Technology departments on projects to support operations. Participate on system improvements, testing, and evaluation for all purchased systems. Assist with deployment of Proctoring service. Assist with permissions and utilization of task management software. Work with University IT on LMS related projects. Support for departmental platforms, software, and technologies.
• Operations Support: Collaborate as a member of the Operations Team and be responsible for helping provide global educational opportunities, market recognition and increase sales. Collaborate with leadership team, department heads, managers, supervisors, vendors, and others, to identify system needs to better support our customers. Present suggestions for improvement to Operation and Leadership Teams.
• Project Management: Proactively develop project management to facilitate planning, training, communication, tracking, execution, and follow-up.

Required Qualifications

Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.

Preferred Qualifications

• The attributes required to perform the job that are generally demonstrated through qualifying service, education, or training. Experience with the use of a wide assortment of computer applications and educational technology Ability to readily learn and manage educational software and digital multimedia applications Ability to readily learn and manage technologies used for lecture capture and/or delivery Ability to meet deadlines. Ability to assist customers verbally or in writing. Ability to develop processes and procedures to improve customer experience.
• Ability to communicate through interactive communications in a creative, professional, and aesthetically pleasing manner. Commitment to understanding and using new technology Creative and innovation minded Ability to both lead and follow instructions. Demonstrate high standards of professional skills in handling clients.
• Degree in Educational Technology, Instructional Design, Online Learning, Communication, Graphic Design, Information Technology with a focus on online learning, or a related field. Ability to manage clients in support of academic standards.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

The following must accompany the application:

• Resume/CV
• Cover Letter
• Professional/Personal Reference

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

17.77

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

Job Group

First Line Other Admn

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.