DIRECTOR FOR PROJECT, PRODUCT, AND SERVICE MANAGEMENT - REMOTE IN CALIFORNIA

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UC OFFICE OF THE PRESIDENT

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Department Overview
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.

Position Summary
The Director for Project, Product, and Service Management will play a pivotal role in leading and coordinating the diverse teams of project managers, product managers, and service managers across the University of California system, reporting directly to the UCOP Chief Information Officer and Deputy CIO of UC System. This dynamic leader will be responsible for developing and implementing strategic plans that align project, product, and service management initiatives with the UC system's overarching goals, ensuring excellence in execution, fostering collaboration, and promoting continuous improvement. This position offers a unique opportunity to shape the future of project, product, and service management across the University of California system. The successful candidate will have the chance to make a significant impact on the UC's mission of teaching, research, and public service, driving innovation, efficiency, and collaboration across diverse teams and initiatives. The position also presents challenges inherent to a complex, multi-stakeholder environment, requiring exceptional leadership, communication, and problem-solving skills to navigate competing priorities and achieve shared goals.

Key Responsibilities

35% Develop and implement UC IT strategic plan to align project, product, and service management initiatives with the UC system's overall goals, fostering innovation and driving organizational effectiveness. Provide guidance and mentorship to project, product, and service managers across UC campuses, cultivating professional development, promoting best practices, and building high-performance teams.

35% Oversee the execution of projects, product development, and service delivery across the UCOP, ensuring quality, timeliness, and budget adherence, while mitigating risks and maximizing value. Establish performance metrics, conduct regular evaluations, and implement data-driven insights to track progress, identify areas for improvement, and ensure accountability across all management teams.

20% Foster collaboration and communication among management teams, promoting cross-functional synergy, knowledge sharing, and a unified approach to project, product, and service management. Cultivate strong relationships with key stakeholders, including UC campus representatives, faculty, administrative leadership, and external partners, fostering trust, transparency, and shared commitment to success.

10% Stay abreast of current trends and best practices in project, product, and service management, adapting strategies and approaches to meet the evolving needs of the UC system and its diverse stakeholders.

Experience
Required Qualifications

• Min 10 years of relevant work experience as a senior leader.
• Min 5 years of managerial experience in project, product, or service management, within a complex environment.

Skills and Abilities
Required Qualifications

• Experience in portfolio management, including the ability to prioritize and align multiple product roadmaps to achieve strategic objectives.
• Demonstrated ability to build and lead high-performing teams, fostering a culture of collaboration, continuous improvement, and accountability.
• Exceptional interpersonal communication skills, with the ability to effectively interact with diverse individuals and groups, building consensus and inspiring confidence.
• Proven track record of successfully managing large-scale projects, product development, or service delivery initiatives, demonstrating a commitment to excellence and results-orientation.
• Experience working in IT organizations including IT language and practices.
• Strong analytical and problem-solving skills, with the ability to identify and address complex challenges in a timely and effective manner, leveraging data-driven insights and innovative solutions.

Preferred Qualifications

• Experience working within the higher education sector or a similarly complex, decentralized organization, demonstrating an understanding of unique challenges and opportunities.
• Familiarity with the UC system's structure, policies, and procedures, enabling effective navigation and collaboration across campuses and departments.
• Knowledge of current trends and best practices in project, product, and service management, showcasing a commitment to continuous learning and professional development.

Education
Required Qualifications

• Bachelor's degree in related area such as business administration, management, computer science, engineering and/or equivalent combination of education and work experience.

Preferred Qualifications

• Advanced degree preferred.

Travel Requirements
5% occasional travel to other UC campus locations.

Job Title
Information Systems Manager 2

Job Code
000668

Salary Grade
Grade 27

Payscale:
$195,000 - $225,000

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

This position is approved for fully remote from within California. California residents, or those willing to relocate to CA and who wish to work onsite, hybrid, or fully remote will be considered. Not eligible for Visa sponsorship or transfer. Some relocation assistance may be provided if relocating to CA from out of state.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is 1/9/2025. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer.
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy for Employees, Students and Third Parties
  • APM - 035: Affirmative Action and Nondiscrimination in Employment

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

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