Director of Operations- Trotter YMCA

Position Summary:

Reporting to the District or Executive Director, the Director of Operations is responsible for all of the daily operations of assigned YMCA center including member services, programming, staffing and facilities. Participates in volunteer and staff development, financial development, community relations and collaborations with community agencies.

Essential Functions:

1. Responsible for the daily operations of center to ensure adherence to standard policies and procedures.
2. Establishes with the center leadership team long range plans for the expansion of programs and services, in harmony with overall YMCA objectives.
3. Provides support in the area of board development and leads assigned volunteer committees.
4. Assists with fundraising efforts around the center's annual support campaign.
5. Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops and maintains collaborative relationships with community agencies in service delivery area.
6. Recruits, hires, trains, develops and directs employees and volunteers. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
7. Develops, manages, and monitors operating budgets for assigned center to meet or exceed targets. Recommends adjustments to the budget to assure a balanced operation and submits reports on current operations.
8. Develops and directs high quality member engagement strategies and programs which support center and association mission, goals, and strategies.
9. Aligns center operations, within the matrix and centralized program delivery models.
10. Supports association initiatives through center operations and fund development.
11. Ensures the maintenance of facilities and properties of the center to assure high standards of maintenance, safety, cleanliness and to assure that the requirements of regulatory codes are fully met.
12. Responds to and resolves employee relations issues and member and community inquires and complaints in a timely manner.
13. Serves as a member of YMCA management and supports the overall objectives of the YMCA.
14. Reports suspicious and inappropriate behaviors and policy violations.
15. Follows mandated abuse and incident reporting requirements.
16. Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.

YMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine-To be honest and open in relationships with others.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in human services, social services, business or equivalent.
2. Three or more years of management experience, preferably in a YMCA or other not-for-profit agency.
3. Ability to direct assigned operations within the areas of staff supervision, budget development, local marketing, program development and delivery, as well as assist with volunteer development and community engagement.
4. Prefer knowledge of, and previous experience with diverse populations
5. Ability to establish and maintain collaborations with community organizations.
6. YMCA Multi-Team or Center Leader certification preferred.
7. CPR and First Aid certifications may be required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

SUPERVISORY RESPONSIBILITIES

May directly supervises part time, exempt and non-exempt employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing and approving timesheets; appraising performance; rewarding and disciplining employees; monitoring and updating all required staff certifications; addressing complaints and resolving problems.

COMPUTER LITERACY

Skills are essential in all of the Microsoft Office applications including Word, Excel, and Access. Ability to use these programs to lighten work load, develop reports and to automate procedures is very necessary. Ability to diagnose basic PC problems and to communicate those problems is very important.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

TRAVEL

Travel is primarily local between assigned centers during the business day, although some out-of-area and overnight travel may be expected.

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.