Senior HRIS Analyst, ServiceNow HRSD (flex-hybrid)

Job Summary:

Reporting to the Senior Manager, HR Systems and Analytics, the Senior HRIS Analyst, ServiceNow Human Resources Service Delivery (HRSD) serves as a critical functional and technical expert in implementing, maintaining, and optimizing the ServiceNow HRSD platform. This role requires an exceptional blend of technical prowess, business process expertise, and advanced problem-solving skills to drive HR technology solutions.

Key Responsibilities:

• Provide advanced functional and technical support for the ServiceNow HRSD platform, demonstrating comprehensive knowledge of the product's full capabilities
• Design, develop, and implement complex HR service delivery workflows that align with organizational strategic objectives
• Collaborate with internal clients to understand their needs, and translate those needs into requirements documentation and technical specifications
• Conduct in-depth analysis of unique, unstructured HR technology challenges, developing innovative solutions without relying on predefined templates
• Perform advanced configuration and customization of ServiceNow HRSD to meet intricate business process requirements that streamline HR processes, enhance the employee experience, and increase efficiency; test and deploy solutions
• Create detailed functional and technical documentation, process maps, and system configuration guides; train end users on new and enhanced ServiceNow HRSD functionality
• Evaluate and recommend improvements to existing HR service delivery processes and technological implementations

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least two times a week, and as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 - $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

* Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field or equivalent experience

* 5-7 years of progressive experience in HRIS systems, with a minimum of 3 years of specialized ServiceNow HRSD implementation and support

* Advanced understanding of HR business processes and technology ecosystems

* Proven ability to analyze complex scenarios and develop strategic, technology-driven solutions

* Strong technical skills in system configuration, workflow design, and integration methodologies

* Expert-level proficiency in ServiceNow HRSD platform

* Advanced problem-solving skills with the capability to address unprecedented technical and functional challenges

* Experience leading HR process improvement and multi-system automation projects

* Complex workflow design and optimization

* Advanced reporting and analytics capabilities within HRSD, including performance analytics is preferred

* Strong communication skills across technical and non-technical audiences

* Ability to translate complex technical concepts into business-friendly language

* Proactive approach to identifying and resolving potential system limitations

* High degree of adaptability in rapidly changing environment

* Demonstrated ability to work with others from diverse backgrounds

* Self-motivated and works independently and as part of a team

Preferred Certifications:

* ServiceNow Certified System Administrator

* ServiceNow Certified HR Service Delivery (HRSD) Implementation Specialist