Tourist Information Counselor

The Department of Transportation is on the lookout for a dedicated individual to join their team as a Tourist Information Counselor. This role involves assisting travelers at Welcome Center facilities by delivering timely, precise, and helpful information and resources that can enhance their travel experiences. If you have a passion for helping others and want to make a positive impact on the journeys of visitors, do not hesitate to submit your application today!

In this position, you will enhance the customer service experience for all stakeholders associated with the PennDOT Welcome Center, including travelers, tourism industry partners, internal staff, vendors, and others. Your responsibilities will include offering essential information to visitors about their stay in Pennsylvania, such as directions and hotel options, to encourage tourism within the state. Additionally, you will work to elevate PennDOT's outreach initiatives in the tourism sector and fortify relationships with industry partners through specialized programs at the Welcome Center, participation in familiarization tours, travel exhibitions, and other tasks as assigned by your immediate supervisor or division manager.

You will also play a crucial role in supporting both internal and external communications to enhance the operational efficiency of the Welcome Center Division.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• This is a temporary part-time position
• You must be available to be on call between 7:00 AM to 7:00 PM, seven days per week.
  • Temporarily work hours are 9:00 AM - 5:30 PM
• Shifts vary and working hours are based on operational need.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be willing and able to work in and commute to Washington County PennDOT Welcome Center: I-70 eastbound, 5 miles east of PA/WV border, Claysville, PA 15323.

• You must have the ability to report to work within 1-hour of being called in.

• You must have front facing public contact experience.
• You must have one year of work experience involving public contact.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing
• You must be able to perform essential job functions.

• Five or more years of full-time experience in work involving front facing public
• High school diploma or equivalent

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.