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Job Summary
This team member will serve in a clinical and clerical role. The team member delivers quality patient care under the supervision of a Registered Nurse (RN) or Provider; they also provide clerical support in complex matters to assist in the delivery of value-driven health care services.
Essential Functions
- Solves difficult or challenging patient/customer problems, including high level discernment during patient registration.
- Performs administrative functions, including, but not limited to: Assists with patient check-in/out; schedules complex patient appointments, incoming/outgoing referrals; navigates external patient referral portals; reconciles multi-department deposit; obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals; scans confidential electronic medical record/electronic health record documents; scans Right Fax documents and uploads documents to the electronic health record.
- Provides support to facilitate safe, quality patient care under the direction of the Registered Nurse (RN) or Provider, consistent with clinical policies, procedures and department standard work. May serve as a chaperone, an impartial observer during a sensitive examination or procedure.
- Provides input in the development of an individualized plan of care. Identifies health maintenance gaps for patients; notifies patients of existing health maintenance gaps. Documents in the electronic health record; documentation is performed in an accurate and timely manner.
- Actively participates in safety initiatives and risk mitigating measures where appropriate, including, but not limited to: use of assistive devices for patient mobilization and transfers, hand hygiene, and confirmation of patient using at least two patient identifiers.
- Collects patient reported medication history, allergies, risk screenings along with medical history; reports information to Registered Nurse (RN) or Provider. Collects and reports vital signs as delineated by a Registered Nurse (RN) or Provider. Collects samples, including, but not limited to: urine and stool. Performs minor testing for provider interpretation, including, but not limited to: Point of care tests, Electrocardiogram, etc.
- Assists with stocking of supplies and cleans patient's environment/work area/equipment; communicates any equipment malfunctions to appropriate department/unit personnel.
- Performs and documents the results of required clinical logs and CLIA waived laboratory tests; including but not limited to: performing routine quality control procedures, maintaining temperature logs and eyewash stations, etc.
Demonstrates a high standard of moral and ethical behavior. Commits to continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Advocates for privacy, confidentiality and security of patient, staff and organization data. Adheres to the organization's published values, standards, and policies.
Qualifications
- Required High School Diploma or GED
- 2 years of relevant experience Insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Preferred
- 2 years of relevant experience Clinical Care Preferred
- CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
- CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status
Primary Location SITE - 25 Michigan St - Grand Rapids
Department Name Congenital Heart Center - HDVCH
Employment Type Full time
Shift Day (United States of America)
Weekly Scheduled Hours 40
Hours of Work Variable 7 a.m. to 5 p.m.
Days Worked Monday to Friday
Weekend Frequency N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.
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Corewell Health
Jan 02, 2025