IT Specialist III

The Vermont Agency Of Digital Services is looking for an IT Specialist III. This position assists with resolving more difficult computer hardware and software issues and escalates more complex issues to AHS Department IT Lead as needed. This position will also:

• Responds to AHS user inquiries concerning systems operations and provides diagnoses of system hardware, software, and operator issues.
• Responds to user problems and works with users on problem definition and solutions.
• Performs hardware and software evaluations and recommends basic technical purchases and upgrades.
• Focuses on hardware and software requests that come through the IT Purchasing Standards process.
• Assist with creation and submission on AHS-wide desktop deployment requests.
• Gather quotes needed to support the non-standard software request.

If there are licensed to be managed for the department, this position will assist in identifying licenses and manage them in one location. You'll also work with each Department's IT Coordinators to maintain hardware/software inventory lists, including review of items for removal and participate in the creation and maintenance of software approval and removal processes. This position collaborates with AHS users and IT Coordinators in submitting Ivanti tickets for more complex applications including those developed in-house. IT Specialists assist Departments on transitioning Home Drive files to OneDrive and work with AHS Department IT Leads to migrate files from Share Drive Folders to SharePoint sites and other locations. Assist AHS Departments in review of licensing dashboard and distribution list maintenance.

A fingerprint-supported background check may be required based on the assigned job duties and location.

This position, IT Specialist III (Job Requisition #51809), is open to all State employees and external applicants.

If you would like more information about this position, please contact Lucas.Herring@vermont.gov.

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

Work is performed in a standard office setting, but some travel may be required for which private means of transportation should be available. Work outside of regular work schedule may be expected.

Bachelor's degree in computer science;

OR

Associate's degree in computer science or college-level coursework that includes 15 computer science credits AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration.

OR

Four (4) or more years of experience in computer or network support, programming or analysis, or database administration.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.