New

Online Banking Specialist (Customer Service Center)

TEKsystems
$21.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Lynn
Jan 08, 2025
Hiring: Online Banking Specialist! Join the Team and Make a Difference! We invest in the communities we serve and help our customers, communities, and employees thrive and grow! Position Description: * Provide outstanding service via phone and email to all online banking end users with professionalism and a positive attitude. * Address customer questions and concerns effectively, ensuring a high level of customer satisfaction. * Support the customer service center by handling online banking call volume. * Utilize strong written communication skills to respond to internal and external email inquiries promptly and efficiently. * Act as a liaison between online customers and third-party service providers. * Process new online account set-ups and maintain existing online accounts. * Assist other areas of the call center as needed. Skills: * Customer service * Excel, data entry * Problem-solving * Written and verbal communication skills * Proper phone etiquette * Bilingual - Spanish (Plus, not required) * Inbound call center experience Additional Skills & Qualifications: * Minimum 1 year of customer service experience in a fast-paced environment (corporate settings, retail, restaurant, hospitality, etc.). * Friendly, outgoing, positive, "can-do," enthusiastic, motivated personality/attitude. * Ability to articulate solutions in a demanding environment. * Previous retail banking experience is highly preferred but not required. * Experience in a call center or high-volume phone environment is required. * Ability to troubleshoot technology issues and provide solutions to customers. * Strong organizational skills, creative problem-solving abilities, and attention to detail. * Excellent verbal and written communication skills - strong writing skills are essential for customer email correspondence. * Reliable and consistent weekly attendance. * Proficiency in computer skills, including web navigation, typing, and understanding internet terminologies (working in 10+ different systems daily). * Outstanding customer service skills, empathetic, and customer centric. * Ability to make sound decisions independently. * Quick learner who can adapt to an ever-changing environment. * Ability to recognize and resolve customer issues promptly with courtesy and tact. * High school diploma or GED required. Pay and Benefits The pay range for this position is $21.00 - $23.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lynn,MA. Application Deadline This position will be accepting applications until Jan 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.