Refugee School Impact (RSI) Program Coordinator

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Manager for Field Operations, Global Refuge is seeking a compassionate and justice-oriented individual to join our team as the Refugee School Impact (RSI) Program Coordinator. This role is central to providing academic support and wraparound services to kindergarten through 12th-grade refugee clients, ensuring their success and well-being through the RSI program. The RSI Program Coordinator will supervise program staff, oversee daily operations, and ensure that performance goals are met. This includes tracking and approving timesheets, conducting performance evaluations, and addressing performance concerns as needed. The RSI Program Coordinator will also facilitate case management, advocate for clients within local school systems, and work to enhance the academic performance and social integration of refugee students. A key aspect of this role is working with local school staff to identify challenges, especially for students whose primary language may hinder access to academic support services.

The RSI Program Coordinator will implement tutoring programs, engage families in the school community, and make referrals to mental health services when necessary. The ideal candidate will be highly organized, able to thrive in a fast-paced environment, and committed to empowering vulnerable communities.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Supervise Program staff and monitor daily work activities.
• Track and approve timesheets and time off requests.
• Conduct performance evaluations and document performance concerns.
• Oversee the implementation of the Refugee School Impact program in San Antonio and surrounding areas in alignment with program guidelines and Global Refuge standards.
• Develop and execute an outreach plan for RSI, including public speaking engagements to promote the program as needed.
• Adapt and create program materials such as handbooks, case file materials, evaluation documents, and standard operating procedures to ensure high-quality program delivery.
• Maintain electronic and hard case files in compliance with contract requirements. Conduct quality assurance activities, including case file reviews.
• Ensure timely and accurate completion of all program reports and data collection. Track and report on program performance, client outcomes, and any compliance issues per program requirements.
• Provide oversight of client-centered, trauma-informed, culturally-and-linguistically-appropriate RSI services to enrolled participants.
• Cultivate and maintain strong relationships with local school districts and other community partners.
• Coordinate with local school staff to identify needs and challenges faced by students.
• Develop and implement tutoring curriculum in collaboration with school staff.
• Implement after school tutoring programs for target student groups.
• Facilitate interpretation and advocacy for clients during parent/teacher conferences.
• Build parents' ability to navigate the school system and increase communication with teachers and school leadership.
• Facilitate family engagement and integration into the school community life.
• Screen for mental health concerns and facilitate referrals to mental health services.
• Collaborate with RSI staff to implement Spring Break and summer programming.
• Coordinate program spending with Manager for Field Operations and accounting team.
• Advise and communicate with the Manager for Field Operations on any program implementation issues, program progress, client updates, and outcomes.
• Ensure the delivery of gender inclusive services.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in education, social work, or a related field required. Master's degree in Education, Social Work, or a related field preferred.
• Minimum of one year of experience in refugee services, education, or social services.
• Familiarity with K-12 education systems, particularly in supporting refugee and immigrant students, is preferred.
• Fluency in at least one of the following languages is highly preferred: Swahili, Kinyarwanda, Burmese, Pashto/Farsi/Dari, Spanish, or other languages spoken by the client population.
• Strong initiative and entrepreneurial skills.
• Strong organizational and leadership skills, with experience in program management and staff supervision.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook; experience with SharePoint and Dynamics preferred.
• Experience in education, volunteer coordination, and/or youth services is desirable.
• Strong verbal and written communication skills.
• Ability to prioritize, multi-task, and organize in a fast-paced environment.
• Ability to work with students from culturally and linguistically diverse backgrounds.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationships with colleagues and partners; commitment to empowering refugees and migrants
• Valid driver's license and access to a vehicle.
• Availability to frequently work non-traditional hours, in after school settings, as well as occasional weekend events.
• Commitment to fully in-person work, this position is not virtual.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.