Business Systems Analyst
 Spectraforce Technologies | |
 United States, New Jersey, Newark | |
 Jan 08, 2025 | |
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Title: Business Systems Analyst Location: Newark, NJ (Hybrid) Duration: 12 Months (Possible Conversion to FTE) Job Description: We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry. Key Responsibilities: * Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency. * Develop actionable business intelligence and analytics to drive decision-making. * Lead ongoing reviews of business processes and developing optimization strategies. * Develop and implement data governance, data management, and data quality program practices and strategies. * Model business processes for Interactive Voice Response (IVR) and implement effective solutions. * Foster a culture of continuous improvement and excellence. What you bring to the table: * Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space. * Experience working in an AGILE environment. * Strong analytical skills and proficiency in data modeling techniques. * Scrum Master Certification. * BA/BS in CS, Information Systems or Information management or Systems design. * Ability to manage complex projects and deliver results in a fast-paced environment. * Excellent communication and leadership abilities. Bonus if you have: * Deep expertise in insurance financial engines and regulatory compliance. * Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau. | |