Enrollment Representative II

Spectraforce Technologies
United States, South Carolina, Columbia
Jan 08, 2025
Job Title: Enrollment Representative II Location: Columbia, SC 29203 (Onsite) Duartion: 3 months assignment (temp to hire) Shift: Monday-Friday 8:30 AM -5:00 PM (OT when needed) Summary: Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings. Responsibilities: 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions. 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards. 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution. 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills. Required Education: High School Diploma or equivalent Required Work Experience: 2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent). Languages: English