New

Business Analyst III

Spectraforce Technologies
sick time, 401(k)
United States, Georgia, Atlanta
Jan 08, 2025
Title: Business Analyst Location: Atlanta, GA 30354 (4 days onsite, 1 day remote) Duration: 12 Months Job Description (PREFERRED QUALIFICATIONS) Strong technical skills in SQL, Tableau, Excel, Power BI Strong communication skills (Written, spoken, and presentation) Ability to transform analysis into a well-informed suggestion Highly innovative - does not wait on manager to provide work but instead seeks to find solutions to Airport Customer Service problems (MINIMUM QUALIFICATIONS) 5 years equivalent work experience Technical & Analytical Skills (ex: SQL, Python, SAS, Tableau, Microsoft Office, etc.) Flexible, Proactive, and able to multitask Creative, collaborative, and innovative problem solver Strong communication (written and presentation) and interpersonal skills Strong communication skills Responsibilities: The Business Analyst must be able to operate with minimal supervision and translate conceptual ideas into actionable plans. Primary Functions: The Business Analyst, Service Customer Experience Reporting & Analysis will: Identify and support implementation of automation opportunities in QA efforts for scalability and growth Utilize SQL, SAS, Tableau, Access, Excel to create and report on operational metrics and inform areas to focus on delivery stations and understand service standards for specific job functions Serve as a process improvement leader for large and complex Airport Service initiatives Have a team first attitude with the success of our team and business partners as their top priority Be a highly analytical thinker who looks for problems to solve and then comes up with innovative ideas Support and make recommendations towards improvements in service standards development, QA program, airport initiatives and related processes Prepare weekly and monthly performance reporting and customer experience insights based on various internal and external data sources Identify service/quality issues and root causes, identify corrective actions, and drive continuous improvement in close coordination with the Service Delivery teams, ensuring a cohesive effort between implementation, CXO, curated action plan development, and Red Coat program and Premium Services developments Overall responsibility for measuring and evaluating the efficacy of service standards and goals for the organization based on consumer trends, survey responses, and audit data Always keeps a safety-conscious environment top of mind when assessing continuous improvement processes, resulting in employee and customer safety and wellbeing. About Us: Established in 2004, SPECTRA FORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com Benefits: SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law. Equal Opportunity Employer: SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. California Applicant Notice: SPECTRA FORCE is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com. LA County, CA Applicant Notice: If you are selected for this position with SPECTRA FORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. At SPECTRA FORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.