New

Customer Service I

Spectraforce Technologies
United States, Florida, Gainesville
6020 Northwest 4th Place (Show on map)
Jan 09, 2025
Title: Customer Service I Location: Gainesville, FL, 32601 Duration: 10 months Shit Timings: 8:30 AM - 5:00 PM (Monday - Friday) Nature of the Role: The Customer Support Representative will work in a call center environment, handling inbound calls for supply orders and customer support. Responsibilities include: Maintaining patient records and verifying accounts. Ensuring department KPIs (Key Performance Indicators) are met. Communicating prescription revision requests to clinic support teams. Receiving and processing new referrals for out-of-warranty equipment. Facilitating equipment replacements and scheduling annual preventative maintenance for patients. Coordinating customer returns. Following all relevant regulations, policies, and procedures. Requirements: Education: High School Diploma or GED required. Experience: Minimum of 1 year of customer service experience. Skills: Excellent verbal and written communication skills. Strong computer skills, including the ability to navigate multiple websites. Proficient in Microsoft Office (Word, Excel, Outlook). Strong judgment, thinking, and problem-solving abilities Preferred Qualifications: 2-3 years of call center experience. Associate's Degree or equivalent work history. Spanish-speaking skills preferred. Data processing experience. Key Responsibilities: Answer inbound calls for customer support, supply orders, and account inquiries. Manage and update patient records and account details. Communicate prescription revision requests to the clinic team. Process new referrals and out-of-warranty equipment requests. Assist with equipment replacement and preventative maintenance scheduling. Coordinate customer returns and follow up as needed. Adhere to company regulations, policies, and procedures. Skills & Competencies: Ability to type a minimum of 40 wpm. Strong communication skills both verbally and in writing. Computer proficiency and the ability to navigate multiple web platforms. Ability to solve problems using good judgment and reasoning. Position is offered by a no fee agency.