Critical Environment Technician - Regional Operations Center
 Microsoft | |
remote work
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 United States, Arizona, Phoenix | |
 Jan 10, 2025 | |
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OverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Technician, Regional Operations Center (ROC). As a ROC Critical Environment Technician, you will immerse yourself in the heart of our operations, taking the helm in our state-of-the-art Regional Operations Center. Your day will be dynamic, handling critical alarms and coordinating closely with local teams to ensure the seamless performance of our data centers. Your expertise will be pivotal in maintaining operational integrity and driving incident resolution, all within a collaborative and high-performance environment. This opportunity will allow you to learn about the intricacies of data center operations, develop expertise in incident response and alarm handling, and gain proficiency in utilizing cutting-edge monitoring tools and dashboards to maintain operational excellence. This role allows for remote work flexibility based on Manager discretion. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a ROC Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesMonitoring and Investigation: Conduct monitoring and trending of critical environment-related facility equipment for unsafe or abnormal conditions, recognize safe conditions, and monitor performance of data center equipment via HMI trends. Data Analysis: Utilize telemetry, software systems, and other platforms to monitor site status, analyze past and current events, identify critical alarms, and escalate per applicable policies and standards. Maintenance Management System: Utilize the internal Computerized Maintenance Management System (CMMS) to track alarm response, document alarm details, and run reports. Emergency Response: Respond to and stabilize abnormal conditions using procedures, assist in developing emergency response procedures, identify parties to mitigate incidents, and participate in creating incident timelines/data, root-cause analyses, and action items as required. Incident Analysis and Communication: Analyze incident and alarm reports and trends, communicate findings to stakeholders, and contribute to strategies to enhance operational efficiency and reliability. Safety and Security Compliance: Understand and follow safety and security requirements, participate in required meetings and trainings, assess, and identify resources and equipment to support EH&S objectives, and prepare and submit required reports.Physical Requirements (Applies to but is not limited to US-based Data Center roles)Occasional climbing of ladders.Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs. / 22.5kg. Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device. *Normal visual acuity (near, far and peripheral with correction). *Normal color vision for electrical work.*Normal is defined via standard medical terms and applicable criteria.OtherEmbody our culture and values. | |