Lead Field Case Manager and Employment Specialist

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Lead Field Case Manager and Employment Specialist reports to the Client Services Supervisor and supports the oversight and coordination of case management by other case managers. This position provides case management support, ensuring appropriate caseload management, service delivery, documentation, and compliance with established guidelines. Responsibilities include facilitating effective case management practices, assisting in the delivery and coordination of employment services, and supporting the overall quality of service delivery. The Lead Case Manager works with clients, case managers, and community partners to help clients achieve program goals. Programs may include but not limited to Reception and Placement (R&P), Matching Grant (MG), Preferred Communities (PC), and Refugee Support Services (RSS).

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Provide culturally and linguistically appropriate, trauma-informed case management.
• Oversee caseload distribution and service delivery in coordination with the Client Services Supervisor.
• Ensure timely client support and referrals as per program guidelines.
• Lead weekly case conferences to review case plans and client progress.
• Offer Intensive Case Management for vulnerable clients to especially vulnerable individuals, as applicable.
• Support arriving refugees, including airport pickups.
• Assist with housing, healthcare, school enrollment, social services, and employment.
• Provide employment services (job readiness, resume writing, interview prep, job placement).
• Monitor services to prevent duplication with other programs.
• Provide interpretation, transportation and accompaniment as needed.
• Ensure that refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Help refugees integrate by offering cross-cultural information and community connections.
• Maintain regular contact with clients in accordance with program requirement timeframe.
• Maintain accurate case documentation and submit required reports.
• Collaborate with community partners and cultivate relationships with local service providers and employers.
• Ensure gender equity in services.
• Meet personal and organizational goals.
• Attend stakeholder meetings, identify community resources, and make referrals.
• Perform other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Experience working with refugees, immigrants, or limited English speakers, highly preferred.
• Experience leading teams and providing direction.
• Proficient in the use of MS Word, MS Access, MS Excel and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Must have reliable transportation, clean driving record, and valid insurance and be able to travel locally as required.
• Cross-cultural or international experience preferred.
• Deep commitment to Global Refuge' core values and ability to model those values in relationships with colleagues and partners.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.