Senior Technical Writer

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone is looking for a Sr. Technical Writer with experience documenting internal and external facing processes. The role is part of a team focused on defining customer-facing processes to support the onboarding of new business partners and operational support procedures. The role requires someone who brings tools and templates for creating highly professional and polished deliverables. In addition to process descriptions and procedure definitions, the Technical Writer will also be expected to work closely with Business and Systems Analysts to document process flows.

Responsibilities:

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  Work closely with Business and System analysts to define process flows, including actors involved in the process, decisions throughout the process, artifacts produced by the process, and technical resources (e.g., software applications) used in the process

  
  
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  Interview business stakeholders to identify primary list of processes and procedures that need to be documented and to understand the business context of each process and procedure

  
  
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  Create a process document for each unique process that includes a process definition, business objective, the event that triggers the process, process dependencies and constraints, the people who are involved in the process, the order of steps to complete the process, artifacts produced by the process, and downstream processes that are dependent on the outcome of this process

  
  
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  Facilitate document reviews and incorporate feedback from review into next version of document

  
  
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  Use version control to track each release and revision of a document

  
  
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  Create templates and leverage style guides to maintain consistency across all documents and process flows

  
  
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  Store all versions of documents, process flows, and artifacts in SharePoint

  
  
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  Meet aggressive deadlines and set realistic expectations for delivery dates

  
  

Required Skills:

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  3+ years of experience authoring technical documentation in an enterprise environment

  
  
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  Expert level skills in MS Word, Visio, and Adobe Acrobat

  
  
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  Prior experience working with SharePoint to store artifacts and handle version control of each document

  
  
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  Very organized, thorough, and high attention to detail

  
  

Estimated Pay Range: $82,000.00 - $108,000.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.