HR Service Center - Data Coordinator Representative

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
The HR Service Center (HRSC) Data Coordinator Representative is responsible for providing tier one resource support on all HR policies, processes, and programs. This role will be part of a team that serves as the first point of contact (phone, email, chat) for HR customers. The HR Service Center (HRSC) Data Coordinator Representative will have a strong focus on service delivery excellence within the established service level agreement. The ideal candidate will have excellent interpersonal, listening, verbal and written communication skills; must be detailed oriented; and interact effectively with all levels of staff and management.

What you will do

• Acts as first point of contact for HR customer requests (inquiries and issues) and escalates to appropriate channel when required
• Answers and resolves HR customer requests including navigational support and processing of corrective transactions when required
• Maintains customer contact until request is resolved, including informing customer of status and resolution
• Provides accurate, consistent and timely responses to HR requests that are considered to be routine requests and require limited research
• Utilizes knowledge base tool to provide consistent answers to customers and drafts knowledge articles based upon recent cases
• Educates customers on best practices and tools (e.g., HR Service Portal, ESS, MSS) available
• Refers complex cases requiring interpretation to the appropriate Specialist or HR Functional team if additional research or expertise is required
• Supports a continuous improvement environment by raising issues, escalating concerns and being an agent of change
• Maintains adherence to all audit/compliance and regulatory requirements
• Keeps pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude
• Contributes positively to the team through the sharing of knowledge, ideas and active participation in meetings
• Achieves operational metrics in support of the delivery of the HRSC service level agreements LONGDESCRIPTION section. 3 of 9. Section Title: Job Responsibilities (Continued)Job Responsibilities (Continued)
• Create requisitions on behalf of hiring managers based on requests submitted through the HR Service Portal
• Quality check and approve requisitions entered by hiring managers
• Respond to inquiries related to applications and requisition assistance, including technical support
• Resolve WorkDay integration errors
• Monitor and respond to the Talent Acquisition technical support inbox applicant.techsupport@email.chop.edu
• WorkDay system administration including updating job profiles, updates to notifications and offer letter templates, as well as other ad hoc requests.
• Collaborates with the HR technology team on technical support required
• Project manage the preemployment screening process. Responsible for setting expectations and guiding the student/observers through preboarding stage. Proactively identifies potential issues, proposes solutions and or escalates as appropriate.
• Maintains current knowledge of company, legal and requirements related to preemployment compliance and documentation
• Follows up with candidates, hiring managers and external vendor where necessary to ensure transparency and timely updates
• Creates new employee electronic employee record; follows through on any exceptions and or variances in documentation.
• Other projects and initiatives as determined by the needs of the business

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree Human Resources or similar field of study - Preferred

Experience Qualifications

• At least one (1) year relevant customer service experience - Required
• At least one (1) year working in HR Operations or Field HR - Preferred

Skills and Abilities

• Ability to provide empathetic service in a fast paced environment
• Strong communication skills (written and verbal)
• Strong organizational skills, self-motivated and results driven
• Effective time management and prioritization skills
• Ability to adhere to policy in the maintenance of confidential information
• Ability to navigate HR systems (Case Management, Knowledge Management, Portal, IVR)
• Knowledge and understanding of overall HR policies, processes and procedures

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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