Transcript Evaluation Assistant

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

The Transcript Evaluation Assistant will maintain assigned aspects of the academic record by receiving and maintaining student documentation of course work under consideration for transfer.

Essential Functions and Responsibilities:

* The Transcript Evaluation Assistant will act as an individual contributor to provide support in a variety of routine and standardized responsibilities within a college-focused Transcript Evaluation Team.

* The Transcript Evaluation Assistant will maintain assigned aspects of the academic record including, but not limited to, receiving and maintaining student documentation of course work under consideration for transfer, and accurately record results in the appropriate systems.

* The Transcript Evaluation Assistant will create and maintain all pertinent records in compliance with federal and state laws, university regulations and policies. The associate will have a strong attention to detail and the ability to be both a team player and independent contributor.

* The work of the Transcript Evaluation Assistant is of limited complexity, focused on verification of previously completed degrees to determine eligibility for admission into a program.

* The Transcript Evaluation Assistant applies university, department and team policies and procedures in maintaining student documentation.

* The Transcript Evaluation Assistant's work is critical to each prospective student's experience and success at WGU.

* The Transcript Evaluation Assistant works individually and collectively, as part of a college-specific team, to meet individual, team and department objectives to be accurate, fair, helpful and quick in an environment that is a great place to work.

* The Transcript Evaluation Assistant works effectively and reports worktime accurately, to be good stewards of the student's tuition dollars.

* The Transcript Evaluation Assistant completes verification of degrees under the direction of a team lead, supervisor/manager by following the standard practice, policies and our commitment to students (i.e., accurate, fair, helpful & quick).

* When faced with unexpected events, the Transcript Evaluation Assistant is encouraged and expected to collaborate with a team lead, supervisor/manager as needed.

* The Transcript Evaluation Assistant receives ongoing direction and feedback on assigned tasks.

* The Transcript Evaluation Assistant has opportunity for independent judgement within assigned tasks.

* The Transcript Evaluation Assistant works with team lead, supervisor/manager on concerns outside the scope of the Associate's responsibilities.

* Performs other related duties as assigned.

Knowledge, Skill and Abilities:

* Demonstrate ability to analyze information and come to appropriate conclusions, driven by policies and procedures.

* Communication, ability to analyze, ability to assess information.

* Understand how to apply FERPA regulations to business processes.

* Thrive in a challenging, fast-paced environment with deadlines and work expectations.

* Achieve quality assurance standards for accuracy and customer service.

* Work with team to provide solutions to problems of limited complexity and to ensure the academic success of students.

* Effectively utilize robust web-based and networked applications to maintain and analyze information critical to the daily function environment.

* Evaluate and interpret documentation and requests as they relate to WGU, U.S. Department of Education, and other policies to determine applicability to student record.

* Demonstrate professional written and verbal communication skills.

* Stay current on available resources to support the academic success of students.

Job Qualifications:

Minimum Qualifications:

* One (1) to two (2) years of related experience.

* Requires basic knowledge of processes and procedures.

Physical Requirements:

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times.

#Li-Remote #Li-MP1

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI