Program Manager Ambulatory Ops & Primary Health - Full time - Detroit
 Henry Ford Health System | |
 United States, Michigan, Detroit | |
 Jan 15, 2025 | |
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GENERAL SUMMARY: Under the direction of the Director-Operations Excellence, responsible for initiating and managing various programs of a highly complex nature for the department. This includes planning, coordinating, and executing various initiatives to ensure successful program outcomes. Collaborates with leaders, cross-functional teams, physicians, stakeholders, and external partners to drive program objectives, meet deadlines, and deliver high-quality healthcare services. Supports the department in achievement of their strategic goals by assisting in the timely and cost-effective delivery of all projects in a professional, motivated, and customer-focused manner. PRINCIPLE DUTIES AND RESPONSIBILITIES: * Develops program objectives, strategies, and timelines in alignment with department goals. * Creates comprehensive project plans, including resource allocation, budgeting, and risk management. * Coordinates and monitors program activities, ensuring adherence to established timelines and deliverables. * Implements effective program management methodologies and tools to track progress and evaluate performances. * Collaborates with internal teams to define program requirements and objectives. * Fosters strong relationships with stakeholders, promoting effective communication and alignment of goals. * Conducts regular meetings, presentations, and status updates to keep stakeholders informed and engaged. * Delegates tasks and responsibilities to team members, ensuring clarity and accountability. * Fosters a collaborative and inclusive team environment, encouraging innovation and continuous improvement. * Establishes key performance indicators (KPIs) and metrics to monitor program effectiveness and impact. * Conducts regular evaluations and assessments to identify areas for improvement and implement corrective actions. * Prepares and presents comprehensive reports on program status, outcomes, and recommendations to senior management. * Ensures program compliance with relevant healthcare regulations, standards, and policies. * Stays updated on industry trends, best practices, and emerging technologies to drive program innovation and effectiveness. * Collaborates with legal and compliance teams to address any regulatory concerns or issues. EDUCATION/EXPERIENCE REQUIRED: * Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree preferred. * Three (3) years of related experience in health care operations leadership, process engineering/improvement, analytics leadership, project management, Healthcare Administrative Fellowship or equivalent. * Proven experience in program management, preferably in the healthcare industry. * Working knowledge of healthcare clinical and administrative operations, performance measurement, regulations, and industry trends. * Outstanding analytical, problem-solving, communication, and interpersonal skills. * Excellent project management skills, with proven ability to manage multiple projects simultaneously. * Demonstrated leadership abilities, with experience in leading and motivating crossfunctional teams. * Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders. * Proficient in project management software, collaboration tools, and MS Office Suite. CERTIFICATIONS/LICENSURES REQUIRED: * Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy * Must practice the customer skills as provided through on-going training and in-services. PHYSICAL DEMANDS/WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Additional Information
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