SUPV - INTAKE/SOCIAL SVCS

Under the direction of the Director of Admissions Department, the Supervisor of Intake assures smooth and orderly processes are followed for responding to Intake calls, referrals, and admission into the hospital. Intake Supervisor is accountable for assisting in management of the department, providing supervision for Intake Staff, crisis intervention, and responding to referrals appropriately. This position interfaces closely with both internal hospital staff, facility physicians, as well as referring hospitals, patients, families, and community referral sources. This position carries out supervisory responsibilities in accordance with the organization's policies and procedures. This includes assisting the Director of Admissions with interviewing, hiring, and training of new employees as well as appraising performance, disciplining employees, addressing complaints and resolving problems.

Assessment & Referral

1. Assists in directs the screening of potential patients for admission into the program and initiate the integrated assessment process.
2. As a clinician, assists administration, physicians and clinical staff in the assessment of pending
3. admits to determine appropriateness of level of care and communicates pending admissions to the Nursing Department.
4. Use the approved admission criteria and make decisions concerning the level of care for treatment using the lest restrictive level appropriate. The plan for episode of care is initiated at admission to all levels of care.
5. Assists in Monitoring all intake/reservation information calls during normal business hours and prepares appropriate internal 1371 forms.
6. Functions as a liaison between physicians and families, coordinates with transportation services and other mental health facilities to organize the admission procedures.
7. Assists in Plans, coordinates and evaluates direct and indirect facility assessments and patient admissions.
8. Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.
9. Communicate with external reviewers and referral sources through implementation of the R.A.P process and conduct all required external reviews and maintain documentation of all such interaction.
10. Ensure that third-party payors are notified of, or participate in, decisions about appropriate transitions between levels of care.
11. Coordinates activities to provide the community with resources and referrals.
12. Assists in preparation monthly statistics for the marketing and administrative departments.
13. Assists in preparing morning meeting reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.
14. Coordinate with PAT assessments of all patients who are potential involuntary admissions.
15. Provides guidance to community resources available to person inappropriate or unavailable for admission but who are requiring further guidance and referrals.
16. Assists in maintaining records of temporary privileges for all physicians, psychiatrists, psychologists, and allied health professionals and coordinates staffing privileges with Medical Staff Coordinator and Medical Director.

Professional Collaboration

1. Provide services to current referral sources to assure their satisfaction and continued associations.
2. Allocate and coordinate program resources for marketing and referral development activities.
3. Provide education, support and recognition to staff participating in referral development activities.
4. Collaborate with the Director of Business Development to develop, implement and monitor a target marketing plan for the program.
5. Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.
6. Ensure the implementation of an ongoing system of program orientation for patients, families and professionals and others.

Utilization Review

1. Assist potential patients in gaining access to federal and state support systems.
2. Provides opportunity for physicians and prospective patients to tour the facility.
3. Consult with the business office and/or admission staff as needed to clarify data and ensure the insurance pre-certification process is complete.
4. Provide clinical precertification information to patients, managed care companies, insurance companies and other third party reviewers to establish the length of stay or number of certified days.

Education: Master's Degree from an accredited college or university in social work, psychology, mental health, nursing or a related field; Master's preferred.

Experience: A minimum of three (3) years direct clinical experience, preferable in a psychiatric or mental health setting. Working knowledge of the Addiction & Recovery field and experience in clinical interviewing, patient assessment, family motivation, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds.

Must have strong management skills with ability to effectively communicate with staff, ensuring proper employee performance management.

Licensure: R.N., L.C.S.W., L.M.S.W., LPC or applicable license.

Additional Requirements: Complete knowledge of crisis intervention techniques. Trained in de-escalation procedures, CPI and CPR certification.

Work Hours: Evening Shift - 3:00pm - 11:00pm.