IT Support Specialist

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The College of Education at Penn State is seeking an IT Support Specialist to join our team of information technology professionals. We are looking for a self-starter with a passion for information technology, a proactive approach to problem-solving, and a commitment to delivering exceptional support to end-users.

This position is in-person at the University Park campus in State College, PA. While infrequent, evening or weekend work may be required.

The successful candidate will be responsible for the following:

• Provide customer service and technical support to end-users for hardware and software

• Diagnose, research, and resolve end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary

• Provide guidance and explain policies and procedures to end-users

• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution

• Train customers on new devices and technologies

• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures

• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data

• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation

• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

• Assist and interact with hardware and software vendors

• Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers

• Implement security policies and protocols of the department, college, and University

• Replace equipment that has reached the end of its warranty or lifecycle

• Assist in tracking and maintaining hardware and software inventory; interact with vendors

This position requires an High School Diploma or General Equivalency Diploma (GED) or higher plus two years of related experience or an equivalent combination of education and experience.

This position will require the successful completion of standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion inall ofits forms.We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: