Description
This individual will provide support to the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees. $65000 - $90000 / year Compensation & Benefits:
- Bonus potential
- Comprehensive benefits package
- Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
- Demonstrate leadership in all aspects of the parts and service departments within the region.
- Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.
- Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
- Assist in creating annual parts and service department benchmarks and budgets for the region, in alignment with the financial and operational objectives.
- Assist Customer Service Advisors (CSA) and Product Specialists in growing and developing the Aftermarket business.
- Assist other locations with overall product knowledge and support for the product.
- Ensure excellent customer service by addressing concerns and maintaining a positive rapport with clients and manufacturing partners.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
- Industry and/or aftermarket parts and service support experience
- Previous supervisory/management experience preferred
- Up to 50% travel expected
- Excellent customer service skills
- Strong oral and written communication skills
- Strong computer skills
- College degree or applicable experience preferred
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
|
RDO Equipment Co.
Apr 16, 2025