Service Desk Engineer

Physician Affiliate Group of New York, P.C. (PAGNY), a multispecialty medical practice group, staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY's corporate staff provides administrative, practice management and human resources services in support of its more than 3000 clinical providers.

The Mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.

NYC Health + Hospitals is the nation's largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.

The Service Desk Engineer will provide onsite support to diagnose, resolve issues, and escalate issues for both branch and satellite offices.

Opportunity Details:

• Proficiency in Azure, Active Directory, Office 365, SharePoint, Intune and OneDrive.
• Experienced within all facets of asset management.
• A high level of oral and written communication skills to communicate effectively with senior managers, colleagues, and other stakeholders.
• Excellent analytical and technical skills with strong written, verbal, and interpersonal skills.
• Follow up with customers to ensure satisfactory service and if applicable guide the end user through step-by-step problem-solving process.
• Conduct root cause analysis of recurring incidents and recommend improvements to prevent future occurrences.
• To work under pressure and think clearly in challenging situations in a logical manner.
• Collaborate with other IT teams to provide solutions to complex technical issues.
• Participate in ongoing IT projects and initiatives assigned by the IT Director/Manager.
• The role is onsite in Midtown and requires the candidate ability to travel to satellite offices in New York City when necessary.

• Strong knowledge of Microsoft Windows Active Directory Services: DNS, Active Directory (on-prem and Azure), Group Policy, and SharePoint.
• Experience with Microsoft 365 Administration: EOL, Teams, SharePoint.
• Strong knowledge of the Microsoft toolset, both on-premises and cloud-based.
• Strong Proficiency in PowerShell or other scripting languages.
• Knowledge of new and emerging enterprise technologies (ex: Intune, Windows Analytics, Autopilot).
• Experience with JAMF and other RMM & MDM solution.
• Strong communication, collaboration, and documentation skills.
• Demonstrated expertise in IT support in retail or field-based environments a plus.
• Experience developing creative solutions to complex problems.
• Bachelor's degree in computer science, Technology Systems Engineering or a related field preferred.
• Preferred Industry Certifications: ITIL, Microsoft, CompTIA.
• Knowledge of video conferencing and AV setups; must be able to provide support for both in-office and popular hosted video conferencing platforms (Zoom, WebEx and MS Teams).
• At least 7 years of professional IT support experience.
• SharePoint Development and Support (plus).
• Webpage Development and Support (plus).

Annual salary for this position is $55,000 - $65,000*.

Physician Affiliate Group of New York, P.C. (PAGNY) mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York community. PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation serving more than a million New Yorkers annually. Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City.

Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. We are committed to fostering an inclusive environment where everyone feels valued and respected. Our policies ensure equal opportunities for all. Learn more about our initiatives by visiting our Diversity, Equity, and Inclusion page.

*Salary Disclosure Information:

The annual base salary listed complies with the New York City law on Salary Transparency in Job Advertisements. The annual base salary listed does not include benefits. Actual total compensation depends on many factors, including experience.