Director - Corporate Communications

We're looking for a strategic and innovative Director - Corporate Communications to lead and oversee our brand's storytelling across multiple channels, including Public Relations, Events, Social Media, and Internal Communications. This role is responsible for developing and executing an integrated communications strategy that enhances brand reputation, engages key audiences, and drives business objectives.

As a senior leader, you will shape and amplify our corporate narrative, manage high-profile brand moments, and create impactful communication strategies that resonate both internally and externally. You'll work cross-functionally with leadership, marketing, HR, and other teams to ensure alignment across all communications touchpoints.

If you're excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we're harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

*** This is a fully remote opportunity, available to professionals who work from home in Lumos's current footprint.***

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow can't be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

• Public Relations: Develop and execute strategic PR initiatives that enhance brand reputation, manage media relations, and oversee crisis communications. Analyze PR campaign performance, provide reports, and recommend improvements.
• Events: Lead planning and execution of corporate events, sponsorships, and thought leadership activations to drive brand awareness and engagement.
• Social Media: Oversee social media strategy and execution, ensuring brand consistency, audience engagement, and alignment with corporate objectives. Monitor and manage Lumos's reputation across traditional and social media platforms.
• Internal Communications: Create and implement internal communications strategies that inform, inspire, and connect employees to company culture and goals.
• Serve as a strategic advisor to leadership on communications-related matters, ensuring messaging consistency and alignment.
• Oversee content development for press releases, executive speeches, social content, internal messaging, and event communications.
• Monitor industry trends, media coverage, and audience sentiment to refine strategies and optimize messaging.
• Lead and mentor a high-performing communications team, fostering innovation, collaboration, and excellence.
• Performs other duties as assigned, including departmental and cross-functional projects.

Knowledge, Skills, and Abilities Required

• 10+ years' communications leadership experience, including being able to inspire and bring out the best in agency and cross-functional teams.
• Expert understanding of building communications anchored in our purpose, employing effective tools to drive business outcomes.

• Proven results and credibility across owned and earned media channels.
• Fluency in digital marketing, including a clear understanding of digital channels, social media, content, etc. Understanding of the interplay between brand and performance marketing - and how to best leverage across channels.
• Excellent written and verbal communication skills.
• Ability to field questions from media outlets with credibility and confidence.
• Ability to succeed in a fast-paced environment, including quickly and accurately assessing opportunities to determine the best approach.

Other Experience & Requirements

• Bachelor's degree in Marketing, Journalism, Communications, or Public Relations.
• Curious, passionate, servant leader mindset who is adaptable, resilient, and focused.
• Strong presentation, communication, and interpersonal skills in interactions at all levels, internal and external to the company.
• Comfortable and productive in a virtual working environment.
• Able to travel moderately as the demands of the job require.
• Fiber or Telecom industry experience preferred.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• Florida, USA
• Georgia, USA
• Illinois, USA
• North Carolina, USA
• Ohio, USA
• South Carolina, USA
• Virginia, USA
• Virtual