Senior Manager, Web Programs and Operations

Build the future of the AI Data Cloud. Join the Snowflake team.

We are seeking a dynamic leader to join our Web Experience team to oversee web projects while implementing operational efficiencies and prioritization frameworks to help set the team for scale. As Senior Manager, Web Programs and Operations, you will be responsible for the planning and execution of key web initiatives, as well as manage day-to-day operations and production for our global public-facing websites. You have team management experience and can comfortably drive your own projects while leading a team of talented web programs and operations specialists to ensure a seamless and effective online experience.

You are an organized web marketing professional who can drive a long term vision of what to aspire to but also recognizes the realities of day to day work. You are able to manage your own projects in a timely manner and execute with a high attention to detail while comfortably prioritizing to meet deadlines in a function that manages a high volume of work. As an experienced web leader, you can comfortably work with internal and external partners, and are able to present your work to stakeholders and explain your rationale.

This role reports to the Director, Web Strategy and Experience and is part of the larger Brand Marketing function.

• Lead, develop, and enable a team of talented Web Programs and Operations specialists and producers.

• Plan, prioritize, manage, and execute global web initiatives to support business objectives.

• Work within the Web Experience team, partnering with experience design and engineering, and peers across brand design, content and SEO to deliver a world-class web experience.

• Collaborate with global teams and localization specialists to efficiently manage the website in an expanding set of languages.

• Partner with product and industry marketing, growth marketing, content, and design teams to launch new campaigns, product feature pages, and while contributing innovative ideas to drive engagement and purchase intent.

• Work closely with Web Engineering and IT to maintain technical infrastructure, resolve complex issues, and ensure seamless integrations within the broader marketing stack.

• Establish and maintain governance processes-including project management, content management, version control, and brand/regulatory compliance.

• Ensure site reliability, security, and adherence to data protection regulations (e.g., GDPR).

• Provide regular performance reports to marketing leadership, recommending optimization strategies as needed.

• Stay up-to-date with industry trends, best practices, and emerging web technologies to enhance the overall brand experience and keep our digital presence at the forefront of innovation.

• Proactively contribute to project discussions and brainstorming sessions, bringing fresh and innovative ideas to the table

• Proven track record working on large-scale B2B SaaS marketing websites.

• Expertise in end-to-end web project management.

• Hands-on experience and expert level understanding of Adobe Experience Manager as a CMS.

• Solid understanding of web development processes, content strategy, CMS platforms, SEO best practices, site performance optimization, accessibility standards, and UX design principles.

• Familiarity with analytics tools (Google Analytics, Heap) and A/B testing frameworks.

• Expert understanding of localization frameworks and processes to support a global website.

• Demonstrated success juggling multiple projects in a fast-paced environment while meeting deadlines.

• Strong communication and collaboration skills; able to work seamlessly with stakeholders to achieve shared goals.

• Excellent written and oral communication abilities.

• Fearless, enthusiastic, and relentless attention to detail.

• Proven experience with over 10 years working on web programs with progressive experience in project management, digital marketing, or related fields.

• Leadership experience 3+ years in a management role overseeing teams of four or more.

• Knowledge of web technologies and languages (HTML, JavaScript, CSS, React) is a plus.

• Familiar with industry-standard Adobe Creative Suite, Figma, PowerPoint, and GSuite.

• Experience with Wrike, JIRA, and Workfront is a plus.

• Bachelor degree in Marketing Communications, Computer Science, Business, or a similar discipline.

• Will accept any suitable combination of education, experience, or training

The Snowflake web team is a tight-knit, dynamic group who are responsible for shaping the future of the Snowflake brand. We're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. If you want to play a part in creating this global iconic brand, we want to hear from you!

This is a hybrid role, with a dedicated three days in the San Mateo (soon to be Menlo Park) and/or Dublin CA offices.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $167,000 - $238,300.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?