CRM Leader

It's fun to work in a company where people truly BELIEVE in what they are doing!

It's fun to work in a company where people truly BELIEVE in what they are doing!

Headquartered in Arvada, Colorado with operations and presence in Europe, the Middle East, India, Asia, Japan and China, Sundyne is a global manufacturer of precision-engineered, highly reliable, safe and efficient centrifugal pumps and compressors for use in chemical, petrochemical, hydrocarbon, hydrogen, pharmaceutical, power generation and industrial applications. Sundyne is a leader in delivering precision-engineered and highly reliable pumps & compressors to many of the world's most important markets, including energy, chemical, industrial, carbon capture, clean hydrogen, and renewable fuels.Sundyne pumps and compressors are available in API, ANSI/ASME, ISO and other industry compliant designs. To learn more about the Sundyne family of precision-engineered pumps and compressors, please visitwww.sundyne.com.

The CRM (Customer Relationship Management) Leader oversees the implementation, management, and optimization of the company's CRM strategy and platform. This role focuses on enhancing customer engagement, driving customer loyalty, and maximizing revenue through data-driven insights and strategic initiatives. The CRM Leader collaborates with various departments, including sales, marketing, and customer service, to ensure a seamless customer journey.

Key Responsibilities

CRM Management:

• Oversee the daily operations of the Microsoft Dynamics CRM, ensuring data accuracy, consistency, and completeness.
• Maintain and update the CRM system with relevant data, including sales opportunities, customer information, and communication records.
• Develop and enforce data entry standards and guidelines for sales teams to ensure data integrity.

Sales Pipeline Analysis:

• Monitor and analyze the sales pipeline to assess deal progress, pipeline size, and the speed of deals across different regions, products, and sales teams.
• Identify and track key performance indicators (KPIs) such as pipeline size, win rates, win/loss ratio, deal velocity, conversion rates, and average deal size to evaluate sales effectiveness.

Reporting and Insights:

• Generate regular and ad-hoc reports for sales leadership and management, providing insights on sales performance, pipeline health, and opportunities for improvement.
• Use data visualization tools within Microsoft Dynamics to present findings in a clear, actionable manner.

Strategic Recommendations:

• Provide data-driven recommendations to optimize sales strategies, improve pipeline management, and increase sales efficiency.
• Collaborate with sales leaders to set realistic sales targets based on historical data and market trends.

Training and Support:

• Conduct training sessions and provide ongoing support to sales teams on best practices for CRM usage and data entry.
• Serve as the primary point of contact for CRM-related inquiries and troubleshooting.

Continuous Improvement:

• Stay updated on the latest CRM features, updates, and best practices to ensure the system is utilized to its full potential.
• Proactively identify opportunities to enhance CRM processes and workflows to better support sales activities.

Key Skills and Qualifications:

Technical Skills:

• Proficiency in CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Strong understanding of data management, segmentation, and analytics.
• Familiarity with marketing automation tools and customer journey mapping.

Analytical Skills:

• Ability to analyze complex data sets and translate them into actionable insights.
• Experience with reporting tools (e.g., Power BI, Tableau) is a plus.

Strategic Thinking:

• Strong ability to develop and implement customer engagement strategies.
• Proven track record in enhancing customer retention and revenue growth.

Project Management:

• Ability to manage multiple projects simultaneously and meet deadlines.
• Familiarity with Agile or other project management methodologies is advantageous.

Customer-Centric Mindset:

• Deep understanding of customer behavior and lifecycle management.
• Commitment to delivering exceptional customer experiences.

Education and Experience:

• Bachelor's degree in Business, Marketing, Information Systems, or related field (MBA preferred).
• 5-8 years of experience in CRM management or a related role.
• Experience in leading CRM implementations or migrations is highly desirable.

This role is pivotal in ensuring the company leverages its CRM system to build stronger customer relationships, drive revenue, and maintain a competitive edge.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Compensation Details

Additional Compensation

Application Deadline: