Spa Front Desk Agent

Omni Bedford Springs Resort & Spa

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

The Spa Reservations Agent/Front Desk Agent will be responsible for providing professional and hospitable service to all hotel guests

Responsible for greeting ALL guests in an appropriately friendly manner and providing assistance with any aspect of the guest's visit to ensure a fabulous experience.
• Responsible for answering phones with positive tone and in a timely, courteous manner to assist ALL guests with their requests.
• Responsible for multi-tasking in answering phones, acknowledging guests that may be waiting, checking in guests and all other responsibilities of this position.
• Responsible for maintaining, securing and documenting shift audit form of allotted bank.
• Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy.
• Responsible for checking in appointments following the established protocol.
• Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique.
• Responsible for assisting guests within the Springs Eternal Spa Boutique.
• Responsible for assisting the Spa Supervisor in inventory control, labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery.
• Responsible for mailing retail items to guests utilizing established protocols.
• Knowledgeable about all service treatments offered as well as seasonal treatment promotions.
• Responsible for coordinating and booking of spa services for single guests and group bookings.
• Responsible for giving facility tours to prospective clients.
• Responsible for keeping the Front Desk and retail shelving clean and tidy.
• Responsible for keeping the Front Desk and retail area flooring clean and free of debris.
• Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest requests.
• Responsible for assisting Spa Attendant associates in all duties if necessary.
• Responsible for reporting to work on time and according to posted schedule.

• High school graduate or equivalent.
• Ability to work in a fast paced environment.
• Previous experience in customer service preferred.
• Computer knowledge and POS experience preferred.
• Previous experience in retail sales preferred.
• Ability to communicate effectively and work as a Team member of the spa.
• Ability to work a flexible work schedule as assigned by management.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.