Return Risk Specialist
 Staffmark Group | |
$41.00-$41.00
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paid time off, paid holidays, 401(k)
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 United States, New Jersey, Ridgefield Park | |
 Feb 05, 2025 | |
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Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ. Return Risk Specialist Top Skill Sets Required: 1. Returns Management/Reverse Logistics 2. Vendor Management and Coordination of the Program Position Description The Return Risk Specialist is responsible for supporting the daily operations of Care Return Risk Operations. This role involves support managing refurbished centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until the posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve the Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs. Responsibilities * Monitor/Tracking of all Technical Return Authorization (RA) * Daily review and submission of approved B-Good scrap * Manage daily inventory movement across Refurbish Centers * Monitor 3PL Exchange and Return White Glove Performance * Monitor SLA/KPI with RBs and 3PLs * Address all inventory and RA discrepancies * Manage and Process Claims against 3PL and Vendors * Work with Call Center on addressing customer escalations related to 3PL issues * Recommend improvements by reviewing vendor's performance Requirements * BS/ BA degree preferred or equivalent experience * At least 3 years of work experience in Returns Management or Reverse Logistics * Experience with SAP preferred. * Proficient in Microsoft Word, Outlook Email, and Excel. * Proficiency in CSV file creation and requirements. * Being familiar with the sales or service operation of electronic goods. * Experience with claims and shipment tracking websites. * Good analytical, interpersonal, communication, and time management skills with the ability to work in a team environment. * Strong interpersonal skills and extremely resourceful. Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off plus more! Click "Apply Now" to connect with our recruiting team! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. | |