Administrative Assistant

Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for under-served communities.

Best People, Best Solutions, Best Results

Job Summary

Administrative Assistant performs administrative functions for the team, handling a wide variety of complex and confidential situations. Prepares routine and non-routine documents and/or reports, using word processing, spreadsheets, database, presentation and other office software. Schedules appointments and meetings, gives information to callers, and otherwise relieves team of administrative work.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Processes letters, various correspondence, and reports
• Prepares, edits, and may develop presentations and reports
• Gathers and summarizes data
• Organizes and maintains file system, and files correspondence and other records
• Arranges conference calls
• Prepares outgoing mail and correspondence, including e-mail and faxes
• Makes copies of correspondence or other printed materials
• Orders and maintains supplies, and arranges for equipment maintenance
• Coordinates and arranges meetings, training sessions, conferences, etc; and prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings
• Coordinates manager's schedule and makes appointments
• Coordinates travel for internal associates and external individuals as required
• May answer and screen telephone calls
• May read and route management's incoming mail
• May act as contact person for business unit's remote Associate, external customers and/or field reps

To perform the job successfully, an individual should demonstrate the following competencies:

• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Demonstrates accuracy and thoroughness.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Quantity - Meets productivity standards; Completes work in timely manner; Works quickly to meet deliverable timeframes
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty according to expectations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED) required; one to three years related experience and/or training required; or equivalent combination of education and experience.

Language Skills

• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities

• Computer Skills - Superior office software skills and demonstrated organization skills required. Knowledge of database software, Internet software, order processing systems, project management software, spreadsheet software, presentation software and word processing software
• Medical/healthcare terminology knowledge preferred
• High attention to detail
• Ability to work with highly sensitive information while preserving the confidentiality of the information
• Ability to express ideas clearly in writing
• Excellent English grammar and punctuation
• Ability to work independently, to prioritize workload, and meet deadlines in a busy office environment.

Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.