Payroll Specialist

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe is seeking a Payroll Specialist to join our Global Payroll team in San Jose, supporting payroll processing for North America Payroll. This role is an excellent opportunity for payroll professionals who are detail-oriented, thrive in fast-paced environments, and are passionate about delivering high-quality payroll services.

Payroll Processing & Compliance

• Process bi-weekly and ad-hoc payroll with accuracy and efficiency using UKGPro and Workday for HRIS
• Regions include North America: US and Canada
• Collaborate effectively with internal partners and external service vendors to ensure payroll processing adheres to policies and country-specific statutory requirements.
• Process employee and statutory payments, reconcile different scenarios (rejections, refunds, uncashed checks, direct deposit issues, stop payments), and ensure accurate resolution and compliance with company policies and regulations.
• Ensure proper payroll documentation is maintained for each step of the process.
• Support internal and external audits, including SOX controls, by preparing necessary payroll documentation in a timely manner.

• Provide excellent customer service by responding to employee payroll inquiries via ServiceNow within SLA timelines.
• Develop and maintain knowledge articles to offer ongoing proactive assistance on payroll-related subjects, empowering employees and collaborators with easily accessible self-service information.

• Continuously find opportunities to improve payroll efficiency through process improvements and automation, while proactively addressing issues and proposing solutions as needed.
• Support the team in driving payroll-related projects and new system implementations.
• Support the development, reporting, and review of metrics to drive performance.

• Maintain consistent communication with the supervisor/manager, team members, and key partners regarding task or project status, while finding opportunities to enhance service levels or processes. Raise any concerns promptly to ensure the delivery of high-quality service.
• Actively participate in and support departmental initiatives, seeking feedback and embracing opportunities for continuous learning to improve knowledge, skills, and experience. Monitor results to drive effectiveness and efficiency.
• Adhere to company, department, and team standards of professionalism, ensuring behavior aligns with Adobe's values and cultivates a positive work environment.
• Learn the payroll processes of assigned global countries and be ready to process payroll when needed, ensuring continuity and accuracy in the absence of primary personnel.
• Proactively design a self-development plan and work with the manager to track progress through regular check-ins, adjusting the plan as needed and celebrating achievements along the way.

Required:

• 3+ years of multi-state payroll experience in a high-volume corporate environment (3,000+ employees).
• Strong understanding of multi-state laws and taxes, and their impact on financial and statutory reporting.
• Excellent time management skills and ability to prioritize tasks, meet payroll-related deadlines, and effectively handle high-pressure environments.
• High attention to accuracy, confidentiality, and compliance in handling sensitive payroll data.
• Possesses strong analytical and problem-solving skills with a dedicated and determined approach.
• Proven ability to excel in a team-oriented environment, demonstrating strong customer service and collaboration skills. Experienced in navigating conflict and working toward successful resolutions.
• Proficient social skills with the ability to collaborate effectively with team and partners, contributing ideas, finding opportunities, and fostering positive outcomes.
• Skilled at building strong, collaborative relationships with both internal teams and external payroll service providers.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, and data analysis).

• Experience working with UKG Pro, ServiceNow and Workday HR (or similar HRIS and payroll systems).
• Working knowledge of equity transactions in payroll (ESPP, RSU).
• Proficiency in multiple languages is a plus.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.