Customer Service Representative

Ready to advance your career? Advantage Resourcing is hiring a Customer Service Representative in Cranston, RI! If you're looking for growth and a dynamic work environment, it's time to connect with us!

Pay: $20 per hour

Shift: Monday to Friday, 8:00 AM - 4:30 PM

As a Customer Service Representative, you'll process sales and service orders, enter data into SAP, and respond to customer inquiries. You'll assist customers by providing product information, troubleshooting issues, and resolving order discrepancies. Additionally, you'll place outgoing calls to promote products, confirm orders, and follow up on any open or delayed shipments. You'll also be responsible for managing return authorizations and ensuring product receipt, and collaborating with other departments to expedite orders when needed.

• Answer incoming communications and process sales or service orders.
• Enter business partner data into SAP and manage product registrations.
• Respond to inquiries about orders, inventory, and shipments.
• Provide customers with product information and troubleshoot issues to avoid service orders.
• Make outgoing calls to promote products, recommend additional items, and follow up on discrepancies.
• Research return authorizations and service orders, ensuring timely processing.
• Collaborate with other departments to resolve delays or shipment issues.
• Maintain a clean and organized workstation.

• Knowledge of product lines and customer service policies/procedures.
• Call center experience preferred but not required.
• Attention to detail.
• Proficiency with Microsoft Word, Excel, Access, and Outlook.

• Weekly pay via direct deposit or pay card
• Medical, dental, vision, and 401(k) plans
• Employee discount programs and referral bonuses
• A supportive local team to help you succeed

Ready for a fulfilling career? Click "Apply Now" to start your journey - we can't wait to connect with you!

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Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.