New 
LENS Fulfillment Response Specialist
 Microsoft | |
 United States, Washington, Redmond | |
 Feb 11, 2025 | |
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OverviewMicrosoft Corporation has an immediate opening for a Law Enforcement Response Specialist to join it's Law Enforcement and National Security (LENS) team. The successful candidate will be highly-organized, motivated, and comfortable with working both independently and as part of a global team. LENS is part of the Privacy, Safety and Regulatory Affairs (PSRA) organization within Corporate, External and Legal Affairs (CELA). As part of PSRA, the LENS team is responsible for balancing public safety and global trust in Microsoft through principled advocacy and compliance with government demands for data that respect the rule of law and our customers' privacy. LENS provides this support for Microsoft's online services such as Outlook.com, OneDrive, Xbox Live, Skype, M365 and Azure. Within the Global LENS team, Law Enforcement Response Specialists review and respond to criminal and civil legal demands in compliance with Microsoft's lawful access policies, customer commitments, and applicable laws. Specialists are responsible for ensuring that these requests are processed both expeditiously and accurately. This requires a keen eye for detail, superior judgement, and effective multi-tasking abilities. In addition to responding to legal demands, Law Enforcement Response Specialists also assist other teams at Microsoft in support of the company's commitments to customer security and digital safety. These teams are engaged in the detection and prevention of child exploitation, cybercrime, business email compromise, and other enforcement efforts to protect our customers' security and privacy. The role also involves regular engagement with law enforcement agencies, providing training on Microsoft's policies and process. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #CELA
ResponsibilitiesProviding timely and accurate responses to legal demands from global law enforcement authorities consistent with Microsoft's lawful access policies, customer commitments, and applicable laws.Management of sensitive legal escalations as part of a team of attorneys, product specialists and engineers.Participation in the LENS emergency response team on-call rotation, which provides 24/7 support for emergency law enforcement escalations.Engaging with government authorities and other CELA contacts to respond to process and policy questions, and to resolve legal document ambiguities.Improving operational efficiencies by contributing to policies and procedures, and by providing feedback to engineering teams responsible for LENS-specific tools.OtherEmbody our culture and values | |