Care Team Specialist Clinic Coordinator

.90 FTE/36 hours per week.

The Care Team Specialist (CTS) - Clinic Coordinator assists in providing high quality patient care including assisting patients in maintaining their physical and mental well-being. As a Clinic Coordinator, the incumbent is responsible for the performance of CTS duties as listed in the CTS Job Description, assisting with daily scheduling issues, systems planning, projects, clinic operations, participating in the orientation and evaluation of the performance of Care Team Specialist and Clinic Assistant team members, direct supervision of Clinic Assistant staff, and acting as a positive role model for staff. The incumbent works in a collaborative way with the Clinic Manager, Site Chief and Reception Team Supervisor for the assigned site. The CTS - Clinic Coordinator exercises independent judgment and works under general supervision of the Clinic Manager.

Job Specific Minimum Qualifications

1. Must meet the requirements for a Medical Assistant (MA), a Licensed Practical Nurse (LPN), or an EMT as described below:
   
   
   
   1. Medical Assistants must have successfully completed an MA training program from an accredited school or program and must be eligible for and receive national certification within six (6) months of employment or must have three years of MA experience and have current national certification. Medical Assistants must obtain national certification from one of the following certifying organizations and must maintain certification by meeting CME requirements:
      
      
      
      1. National Health career Association (CCMA); or
      2. American Association of Medical Assistants (AAMA); or
      3. American Registry of Medical Assistants (ARMA); or
      4. National Center for Competency Testing (NCCT); or
      5. By an approved and accredited certifying organization with CME requirements.
      
      
      
      
   2. Licensed Practical Nurses must have successfully completed an LPN training program from an accredited school or program. In addition, LPNs must have current licensure as a practical nurse in the State of Wisconsin or must obtain licensure as a practical nurse in the State of Wisconsin within six (6) months of employment.
   3. Emergency Medical Technicians (EMTs) must have successfully completed an approved training program and have a valid State of Wisconsin license of one of the following:
      
      
      
      1. Emergency Medical Technician (EMT); or
      2. Advanced Emergency Medical Technician (AEMT); or
      3. Paramedic (EMT-P).
      
      
      
      
   
   
   
   
2. Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
3. Minimum of three (3) years' experience in the CTS role at GHC-SCW.
4. Ability to travel to various work sites is required. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
5. Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies are required. Ability to perform or learn routine invasive procedures such as phlebotomy and catheterization in accordance with established clinical protocols is required. Employee will be expected to perform routine invasive procedures with additional training if needed, and within a reasonable period of time.
6. Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment is required.
7. Knowledge of and/or ability to learn and use computer- based applications such as MS Office, electronic medical record systems and scheduling applications is required. Experience with EPIC is desirable. Must type a minimum of 30 WPM with minimal errors.
8. Knowledge of or ability to learn outpatient clinical administrative procedures are required.
9. Knowledge of medical terminology and basic pharmacology is required.
10. Ability to maintain quality, safety and /or infection control standards is required.
11. Ability to recognize, identify and report problems to appropriate personnel required is required.
12. Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
13. Knowledge of inventory management practices.
14. Ability to educate patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up.
15. Knowledge of medical records and appropriate documentation is required.
16. Knowledge of interviewing practices and techniques used in order to gather information is required.
17. Excellent written and verbal communication skills.
18. Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population is required.
19. Ability to maintain good working relationship with patients and staff.
20. Ability to maintain patient confidentiality is required. Knowledge of or ability to learn HIPAA requirements.
21. Ability to climb, stoop, kneel and crouch is required. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required. Ability to stand and sit for prolonged periods of time is required.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

• East Clinic - 5249 East Terrace Drive, 5249 East Terrace Dr., Madison, Wisconsin, United States of America