New

Technical Service and Development Representative

Kaneka Americas Holding, Inc.
United States, Texas, Pasadena
Feb 20, 2025
Description ESSENTIAL DUTIES & RESPONSIBILITIES * Learn and remain updated on STPE chemistry and its use in Adhesives, Sealants and Coatings. * Safe operation of R&D lab equipment as well as production equipment at customer's manufacturing site. * Help customers decide which product is right for them and how to use it. * Develop experimental formulas and make evaluations in the lab under the supervision of the laboratory manager to fulfill customer's requests. * Provide feedback to Sales and R&D manager about product usage and possible enhancements. * Technical support to customers by providing a quick answer to technical inquiries. * Evaluate new technologies and competitive products to devise methods so Kaneka can differentiate and compete better in the market. * Prepare samples and marketing materials to support customer engagement and sales efforts. * Participate in customers' plant/lab start-ups and support product launch. * Attend industrial conferences, workshops, training sessions and association meetings to stay updated on market trends and technological advancements. * Write reports of call or other reports on valued information from the market. Have such reports and information shared among the other staff members through Sales Force CRM * Complete a monthly report on status of R&D projects in the opportunities pipeline. * When needed, supervise the technicians and to ensure safe and smooth operation in MS Lab. OTHER RESPONSIBILITIES * Very important to follow all safety procedures. At the site and at customer locations. * Present technical information in a comprehensive way and adjust to the audience based on their level of knowledge. * Attend educational workshops, review professional publications, establishing personal networks and keep abreast of industry trends and related compliance issues within the area of responsibilities. * Support sales team during tradeshows or other key industry events. * Develop articles and reports that can be published or presented to target audience. Qualifications Behaviors Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Education Bachelors of Engineering (required) Bachelors of Applied Science (required) Experience 2 years: Research/development role for a chemical/plastics manufacturing company. (required) Skills MS PowerPoint (required) MS Excel (required) MS Word (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)