Director, FSP (Training and Quality)

Description

Director, Global FSP 360

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job responsibilities

Training Leadership & Strategic Vision

• Develop and implement a strategic training framework that aligns with company objectives and supports operational excellence.
• Oversee and mentor Training Specialists, ensuring high-quality training delivery and continuous professional development.
• Analyze site inspection findings and oversight visit trends to tailor training programs that address identified gaps and mitigate future risks.
• Demonstrate the impact of training initiatives by linking improvements to operational, compliance, and performance outcomes.
• Stay informed on industry trends, regulatory changes, and audit findings to proactively adapt training strategies.

Quality-Driven Training Development

• Oversee the creation and refinement of training content, ensuring it meets compliance, operational, and role-specific needs.
• Utilize site inspection findings and oversight visit trends to design targeted training programs that address root causes of non-compliance and enhance operational effectiveness.
• Monitor performance trends, audit reports, and quality findings to identify systemic gaps and implement strategic training improvements.
• Present training impact reports to leadership, demonstrating effectiveness and recommending adjustments.

Training Program Execution & Assessment

• Lead the development and delivery of role-specific, leadership, compliance, and skill-based training programs.
• Ensure training is data-driven, adjusting programs based on oversight visit findings, KPIs, participant feedback, and trend analysis.
• Support cross-functional training initiatives, including role cross-training and upskilling programs.
• Collaborate with operational leadership to ensure training supports behavioral and competency growth and drives continuous improvement.

Team Leadership & Collaboration

• Guide and support Training Specialists in content development, facilitation, and program refinement.
• Foster a culture of learning, innovation, and accountability within the training team.
• Ensure alignment with key business stakeholders, including Clinical Operations, Learning Centers, FSP, and Project Management Offices.
• Partner with Change Management teams to develop training strategies for new initiatives and process improvements.

Develop training framework designed to support Functional Service Provider partnerships in collaboration with customers

• Establish and lead the training framework designed to support customer partnerships, balancing training, performance quality, governance, and continuous improvement.
• Participate in Steering Committee meetings with customer training teams to ensure alignment with partnership strategic goals, escalations, and oversight.
• Partner actively with our customer training & quality oversight teams to oversee ongoing training content development, training delivery and quality standards.

Operational Excellence & Continuous Improvement

• Regularly assess training effectiveness, using oversight visit trends, site inspection data, and operational feedback to refine programs.
• Build business cases and ROI justifications for training initiatives, ensuring efficient resource utilization.
• Oversee the implementation of technology-driven training solutions to improve accessibility, engagement, and performance.

Provides strategic oversight for an assigned, single function within the FSP space to ensure operational excellence.

* Responsible for executing on multi-year business plan that maps out projected growth of the FSP offerings.

* Supports Business Development strategies for an assigned group of customers that drive awards and market share growth via customer presentations, participation in bid defenses, collation of pertinent study conduct information, and networking.

* Collaborate with functional operations to provide FSP strategy and to review proposals for an assigned BU or multiple BU's.

* Provides insight and recommendations on progress of assigned FSP functions/projects, via analysis of utilization and realization data, timelines, financial data and overall metrics. Provides inputs for status, resourcing, and tracking reports as well as functional area plans to senior management for development of process improvement plans or maintenance plans for high performing FSP projects.

* As necessary, manages escalations and difficulties, which may arise in project conduct between internal leaders and the customer. Facilitates team building and communication.

* May serve as a Company representative at professional meetings or seminars.

* Performs other work-related duties as assigned. Minimal travel may be required (up to 50%

Qualifications

What we're looking for
* BA/BS in business management, life sciences, or equivalent combined education and experience.
* MBA or higher degree preferred.
* Experience actively managing financial and operational aspects of functional areas.
* Thorough knowledge of operations, finance, proposals, and the overall industry required.
* Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail.
* Flexibility and the ability to mentor and manage new senior level staff and to handle multiple tasks to meet deadlines delivering high quality work in a dynamic environment.
* Strong presentation, documentation, and interpersonal skills as well as a team-oriented approach.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

AtSyneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

The annual base salary for this position ranges from $118,700 to $178,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.