Associate, E-Books- Ecommerce

External Application Deadline April 3rd, 2025

Goodwill offers a chance to make a difference!

Come join our incredible Goodwill Of Colorado team!

Pay: $16.00 Hr. This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The E-Commerce Books Associate's role will support Goodwill's mission by generating revenue to help people overcome barriers to economic and personal independence through education, training, and job placement programs. The Associate will work in a fast-paced production and team-oriented environment and will be responsible for sorting, scanning/listing, shelving, and shipping all books, and other media products. Provides excellent customer service through daily interactions with customers.

ESSENTIAL FUNCTIONS:

• Meets or exceeds minimum productivity standards and expectations/KPIs for assigned duties.
• Processes and sorts all books and media products, selecting items of good quality for sale online.
• Completes a scan and search on all items using a barcode scanner or manual entry to ensure the item is in the E-Commerce platforms.
• Lists products onto E-Commerce platforms using the scan and search function to identify and authenticate items as necessary to ensure accurate descriptions.
• Ensures listings are professional by checking spelling and using good grammar.
• Pulls items, prepares items, and ships items in a timely and efficient manner.
• Provides excellent customer service and ensures customer questions and concerns are answered in a timely and efficient manner.
• Duties are completed accurately, safely, and timely to ensure that items are handled appropriately and not damaged throughout the E-Commerce process.
• Promotes and demonstrates positive teamwork and cooperation.
• Adapts and uses technology as it becomes available to operate efficiently. This includes but is not limited to process automation and platform updates and/or changes.
• Maintains a clean and organized work area to provide a safe and efficient workflow for employees and customers.
• Adheres to and implements Goodwill and department policies and procedures, the Employee Handbook, and safety standards.
• Cross-trains and works in other areas as assigned by any member of management.
• Perform all other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent preferred.

Experience:

• One (1) year of retail, auction, or administrative experience is preferred.

Other:

• Ability to use basic technologies to follow company standards. This may include but is not limited to Internet Search Engines, Microsoft Office Suite, and other software platforms.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to effectively write and proofread item descriptions for clarity, spelling, and grammar.
• Able to withstand prolonged sitting/standing, reaching, and bending up to 8 hours per day.
• Must have the ability to use a dolly and pallet jack as required.
• Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.

Core Competencies:

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies:

• Action Oriented
• Adaptability, Level 1
• Initiative, Level 1
• Time Management

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 627 - Associate, E-Books Dept Number: 1006

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - CONTINUOUSLY

Below Shoulder - FREQUENTLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - OCCASIONALLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - OCCASIONALLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - FREQUENTLY

OTHER, please describe -