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Under intermediate direction, resolves claims by investigating losses, negotiating settlements, presenting evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so.
- Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
- Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence.
- Sets loss reserves.
- Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
- Settles claims by determining insurance carrier's liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
- Controls claims costs.
- Recommends litigation when appropriate.
- Presents evidence at legal proceedings, producing reports and other documents as evidence.
- Maintains expected case load.
- Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
- Maintains professional and technical knowledge through continuing education.
- Makes sales calls by calling on local businesses to solicit new business or to maintain existing clients.
- May assist less-experienced adjusters with claims handling.
- Conduct roof inspections as needed.
- Upholds the Crawford Code of Business Conduct at all times.
- Participates in special projects or performs duties in other areas as requested
- Requires a high school diploma; advanced education beyond high school preferred or an equivalent combination of education and experience.
- Previous experience as a claims adjuster or must complete Crawford specified adjuster training if no experience.
- Good verbal and written communication skills.
- Good attention to detail.
- Strong analytical and mathematical ability.
- Must be licensed as required by state and local jurisdictions.
- Outside adjusters must have a valid driver's license
- Must complete continuing education requirements as outlined by Crawford Educational Services
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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Crawford & Company
Apr 01, 2025